Technical Support Engineer

3 weeks ago

Sydney, New South Wales, Australia Eset Full time
Technical Support Engineer page is loaded## Technical Support Engineerlocations: Sydneytime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR-05132**Summary**At ESET, our Technical Support Engineers work closely in a team, to support end-user customers, external business partners/resellers and large enterprises in resolving and delighting in their usage of ESET's suite of products.Job description* Seen a trusted technical advisor, providing L1-2 support for business customers using ESET's suite of products* Resolve's customers; issues through email, phone, and chat, providing clear, concise, and empathetic communication to effectively address their technical needs and ensure a positive support experience.* Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.* Collaborate closely with ESET's local, regional and global teams across Sales, Product and Engineering in coming together and resolving customer issues.* Sharing detailed feedback based on customer interactions to drive product improvements and ensure alignment with user needs.* This role requires working in rotational shifts to support our expanding customer base.**#LI-KP1 #LI-Hybrid #associate**Benefits### Health & well-being* Gym perks: Subsidized gym membership to release endorphins at one of Australia's premium gyms### Family* Team sprit & recognition: Regular cohesive, team-events that bring everyone together* Time to recharge: Generous leave policies for vacations and all of life's big moments### Office* Modern office perks: World-class facilities that recharges the body, mind and soul* Centrally located: Located right in the heart of Sydney's CBD, amidst greenery and mouth-watering food options### Other* Hybrid work culture: Remote work arrangements that balance personal commitments and face/face time with co-workers* Fuel your growth: Access to world-class learning platforms and development opportunitiesPrimary locationSydneyAdditional locationsTime typeFull time
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