Head of Product

Are you looking for a career with endless opportunities? There's more to us than banking. P&N Group is amongst the largest customer-owned banking organisations in Australia, represented by P&N Bank in Western Australia and BCU Bank in New South Wales and southeast Queensland. Our purpose is to enrich the lives of our customers and their communities. With over $9.4 billion in assets and a head office in Perth and corporate offices in Coffs Harbour and Brisbane, we service over 200,000 customers across Australia from all walks of life supported by over 600 employees in group services, retail banking, broker, and business banking roles. We believe our culture is a real point of difference, and our values – Focus on Members, Improve & Learn and Trust & Collaborate – are fundamental to our ways of working. We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger. As part of our ongoing strategic customer-centric transformation, we're focussed on making it even easier to bank with us for our customers of today and the future.

We're looking for a strategic leader to take on the role of Head of Products & Propositions, where you'll guide the development, performance and compliance of our product portfolio across lending, deposits, payments, third-party products and open banking. This is a rare opportunity to own and deliver product strategies that balance commercial performance with outstanding customer outcomes. Working as part of an inclusive and collaborative team your key responsibilities will include:

• Lead the Products & Propositions division, driving performance and growth across our portfolio
• Shape product roadmaps, pricing and margin management to optimise profitability while staying true to our customer-first values
• Translate data, analytics and market intelligence into actionable product initiatives and compelling business cases
• Oversee compliance with regulatory requirements (including CPS 230 and open banking obligations) and embed future regulatory changes seamlessly into our operations
• Guide product development and enhancements, ensuring our products remain competitive and relevant
• Lead and inspire a high-performing team of product professionals, building capability and commercial acumen across the function
• Build strong relationships with executives, finance, treasury, retail, marketing, credit, data & analytics and external vendors to deliver product outcomes at scale

• Deep experience developing and executing banking product strategies across deposits, payments and third-party products
• Strong product management expertise, including portfolio optimisation, pricing strategy and margin management
• Demonstrated ability to lead in complex, regulated environments with a sound understanding of risk frameworks and compliance
• Proven success in delivering product change initiatives and managing cross-functional projects from concept to execution
• Confidence working at an executive level, influencing and securing buy-in for strategic product directions
• Experience leading and developing teams within large mutuals, banks or financial services organisations
• Strong vendor and stakeholder management skills, particularly across payments and open banking

There's life at work, and life outside of work – and we understand that. P&N Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning. To help you live your best life through work, we offer an extensive range of employee benefits.

• Work for a national multi-brand, customer-focused organisation
• Enjoy flexible work arrangements
• An incentive scheme for exceptional performance
• Be supported with leadership and professional development
• 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver
• Generous discounts on home loans, personal loans, insurance and other banking products and services
• Up to two weeks' additional purchased leave per year
• Two days' paid volunteer leave each year to use with a community partner of your choice
• An Employee Assistance Program

At P&N Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion. We encourage people of all abilities, backgrounds, identities, ages and cultures to apply.

If you need assistance or require flexibility to be able to fully participate in the application process, please email us at

The closing date for applications is 18th September 2025.

We're BCU Bank. We're proudly based in Coffs Harbour and Brisbane and are part of P&N Group, which is amongst the largest customer-owned banking groups in Australia. We provide a genuine banking alternative to those who are looking for competitive and convenient retail and business banking services and outstanding customer experiences. BCU Bank customers interact with our dedicated teams through our branches from Maroochydore to Port Macquarie, our local Contact Centre, modern digital banking channels, and BCU's mobile retail and business banking lenders who are active in the communities in which they work.

BCU Bank customers interact with our dedicated teams through our branches from Maroochydore to Port Macquarie, our local Contact Centre, modern digital banking channels, and BCU's mobile retail and business banking lenders who are active in the communities in which they work.