Client Onboarding Administrator

4 weeks ago

Melbourne, Victoria, Australia Eightcap Full time
Overview

We are looking for a Client Onboarding Administrator to support Eightcap's growth on a temporary basis by managing the onboarding of new client accounts and maintaining accurate client information across our systems. The ideal candidate will have a strong background in account administration and client service, with a proven ability to deliver results in a fast-paced, detail-driven environment. This role plays a key part in driving our mission to provide an exceptional experience to both our clients and team.

Responsibilities
  • Process new account applications and onboard new clients.
  • Update and configure existing accounts according to internal requests.
  • Work closely with the Sales team and ensure client needs are met.
  • Respond to internal queries relating to account management.
  • Respond to incoming application enquiries from the client via email.
  • Ensure industry & company standards for AML/KYC are met.
  • Provide assistance in the creation and implementation of new procedures and processes.
Qualifications
  • Computer literacy and above average data entry skills.
  • Excellent written and verbal communication skills.
  • Attention to detail.
  • Able to multitask and prioritise tasks.
  • Ability to think analytically and troubleshoot day to day issues.
  • Strong account management skills.
  • Previous experience in client onboarding.
  • KYC/AML knowledge.
Benefits
  • Wellness and lifestyle perks like monthly corporate massages
  • Drinks every Friday at 4pm
  • Great CBD location with easy access to public transport
  • Multicultural environment
  • Collaborative team culture
  • Being part of exciting new projects for the company
  • Regular social activities

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