Account Manager, Merchants

4 weeks ago


Sydney, New South Wales, Australia Buscojobs Full time

Account Manager Merchants 2 Opportunities Available

Location: 2010 Surry Hills, New South Wales

Company: Ideagen

Salary: This will be discussed at the next stage of the process. If you have any questions, please feel free to reach out.

Ideagen is looking for a proactive Account Manager to nurture and grow relationships within our digital sales team. You will own the customer journey—driving retention, expansion, and success—while collaborating across teams to deliver value through our SaaS solutions. If you're passionate about strategic partnerships and helping SMEs thrive, we'd love to hear from you.

Responsibilities:
  • Manage and grow mid-market client relationships, focusing on retention and revenue expansion.
  • Own the full sales cycle—from onboarding to upselling and renewals.
  • Maintain accurate and visible pipelines using Salesforce and HubSpot.
  • Deliver tailored SaaS solutions through a consultative, data-driven approach.
  • Identify growth opportunities and structure deals that deliver real value.
  • Act as a trusted advisor to ensure client success with Ideagen's products.
  • Stay updated on product developments and industry trends to enhance engagement and adoption.
Skills and Experience:
  • Experience leading high-performing account management or customer success teams in B2B SaaS.
  • Understanding of pricing strategies and renewal mechanics.
  • Proven success in upselling strategic services.
  • Ability to engage with senior stakeholders confidently.
  • Data-driven, commercially minded, and capable of cutting through the noise.
About Ideagen

Ideagen is the invisible force behind many everyday safety and quality processes—from aviation to healthcare and food safety. With offices worldwide including America, Australia, Malaysia, and India, we build a future-ready team that embraces AI and innovation to work smarter. If you're curious, adaptable, and open to using AI to enhance your work, you'll thrive at Ideagen

Next Steps

If your application meets the requirements, our Talent Acquisition team will contact you to guide you through the next steps. Please inform us if you require any reasonable adjustments during the process. All inquiries will be kept confidential.

#LI-HT1 #LI-Hybrid #LI-Fulltime #LI-Melbourne

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