Customer Support Officer

3 days ago

Sydney, New South Wales, Australia Buscojobs Full time

Permanent Full Time | 35 hours / week

Location: Blacktown NSW 2148

Salary: $78K + Super + Salary Packaging

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community committed to ending homelessness and supporting people in need. Guided by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

Mission Australia Housing provides social and affordable housing to vulnerable Australians, ensuring they have access to good quality housing that enables community participation.

We are seeking a Customer Support Officer to join our Housing Customer Support Hub. You will be the first point of contact for tenants, clients, and stakeholders, ensuring professional, supportive interactions focused on positive outcomes. Your responsibilities include responding to queries, providing accurate information, and managing organizational administrative functions under the guidance of the Customer Hub Manager.

Your Key Responsibilities
  1. Deliver high-quality customer service with professionalism, respect, and empathy.
  2. Respond to enquiries efficiently, manage client expectations, and escalate complex issues as needed.
  3. Build positive relationships with clients, tenants, and stakeholders.
  4. Maintain accurate client records within CRM, Asset Management, and Data Management Systems.
  5. Perform administrative tasks thoroughly and efficiently.
  6. Use trauma-informed language and techniques to provide a high-quality experience for callers.
  7. Engage tenants in feedback discussions and participation in programs.
Requirements of Success
  1. Experience in high-volume, fast-paced customer service or contact centres, preferably within housing or community services.
  2. Strong communication and interpersonal skills, with sensitivity to complex situations.
  3. Good administrative and organizational skills with attention to detail.
  4. Ability to work empathetically with diverse communities using trauma-informed practices.
  5. Proficiency in data and case management systems and MS Office.
  6. Team player with the ability to work independently and escalate issues appropriately.

Pre-employment checks include police history, qualifications, and references.

Our Culture

We foster an inclusive and innovative environment where you are valued as you help Australians in need and grow in your career. We prioritize safety and wellbeing and are committed to diversity and inclusion, welcoming applicants from all backgrounds. If you require support during the application process, contact us via email.

We strongly encourage applications from Aboriginal or Torres Strait Islander peoples and offer culturally safe support.

Your Benefits
  • Rewarding work making a real difference
  • Salary packaging options to reduce tax
  • Confidential counselling and chaplaincy support
  • Volunteering opportunities
  • Additional leave options, including extra public holidays and annual leave days
How to Apply

Click 'Apply' to submit your application. We respond to all applications as part of our Circle Back Initiative. Early applications are encouraged. Thank you for your interest

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