Customer Service Representative

2 weeks ago

Cleveland, Queensland, Australia PLS Financial Services, Inc. Full time

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This job is located at 13520 Euclid Ave., Cleveland, OH 44112

PLS Overview

Why PLS? Because You Deserve Better PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures.

Job Responsibilities

  • Providing outstanding customer service to ensure repeat business
  • Educating our customers on our products and services
  • Ensuring all transactions are completed in compliance with federal, state, and local regulations
  • Following company policies and procedures
  • Maintaining a balanced cash drawer
  • Completing all transactions accurately, including cash handling
  • Using our point-of-sale system to access information and process transactions
  • Resolving customer complaints or referring complaints to the Store Manager for resolution
  • Helping to maintain a neat and clean store environment for our customers and team members
  • Performing other duties as instructed by management

Job Requirements
  • Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
  • Ability, willingness, and comfort to engage with customers
  • Strong verbal communication
  • Ability to offer products and services to customers based on their needs
  • Exceptional attention to detail and ability to multi-task
  • Professional appearance and demeanor
  • Must be honest and have integrity
  • Able to work flexible hours, including early morning, evenings, weekends, and holidays
  • English fluency is required
  • English/Spanish bilingual is a plus

Physical Requirements
  • Must be able to stand for extended periods
  • Ability to lift up to 15 lbs. with little assistance
  • Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

We strive to demonstrate our Core Values in all positions at PLS:

Communication
  • Customer Focus
  • Integrity and Trust
  • Teamwork
  • Results

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employmentSeniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther

Referrals increase your chances of interviewing at PLS Financial Services, Inc. by 2x

Get notified about new Customer Service Representative jobs in Greater Cleveland.

Cleveland, OH $55,000.00-$60, days ago

Bedford Heights, OH $15.00-$ months ago

Customer Relations Representative - State Farm Agent Team Member

Willoughby, OH $28,000.00-$50, months ago

Remote Seasonal Customer Experience SpecialistCustomer Service Representative - State Farm Agent Team MemberCustomer Service Representative-10:00 AM - 6:30 PMFront Desk Agent - Metropolitan at the 9 HotelVisitor Support & Security Representative

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Customer Service Representative

    2 weeks ago

    Cleveland, Queensland, Australia beBeeCustomer Full time US$13,000 - US$150,000

    Customer Service Representative Opportunity We are seeking a highly motivated Customer Service Representative to join our team. As a key member of our sales floor, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a positive attitude towards your role. The successful candidate will possess...

  • Customer Service Representative

    4 days ago

    Cleveland, Queensland, Australia CrossCountry Mortgage, LLC Full time

    Join to apply for the Customer Service Representative role at CrossCountry Mortgage, LLCContinue with Google Continue with GoogleJoin to apply for the Customer Service Representative role at CrossCountry Mortgage, LLCGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with...

  • Customer Service Representative

    4 days ago

    Cleveland, Queensland, Australia CrossCountry Mortgage, LLC Full time

    Join to apply for the Customer Service Representative role at CrossCountry Mortgage, LLCContinue with Google Continue with GoogleJoin to apply for the Customer Service Representative role at CrossCountry Mortgage, LLCGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with...

  • Customer Service Representative

    2 weeks ago

    Cleveland, Queensland, Australia PLS Financial Services, Inc. Full time

    4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This job is located at 13520 Euclid Ave., Cleveland, OH 44112PLS OverviewWhy PLS? Because You Deserve Better PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The "P" comes first, because our...

  • ISG Customer Service Representative

    6 days ago

    Cleveland, Queensland, Australia Horizons Incorporated Full time

    Join to apply for the ISG Customer Service Representative role at Horizons Incorporated3 days ago Be among the first 25 applicantsJoin to apply for the ISG Customer Service Representative role at Horizons IncorporatedGet AI-powered advice on this job and more exclusive features.Horizons Incorporated is an employee-owned company that designs, manufactures,...

  • Seasonal Customer Service Representative

    2 weeks ago

    Cleveland, Queensland, Australia beBeeCustomer Full time $40,000 - $75,000

    Seasonal Member Service RoleAs a Seasonal Member Service Representative, you will provide exceptional customer service to members and SummaCare customers. This role requires excellent communication skills, both verbal and written, and the ability to work in a fast-paced environment.Job SummaryThis is a temporary position with a seasonal schedule. As a Member...

  • Customer Service Representative

    2 weeks ago

    Cleveland, Queensland, Australia beBeeReceptionist Full time $60,360

    Customer Service Representative OpportunityWe are seeking a highly skilled and customer-oriented individual to join our team in a dynamic role.The ideal candidate will possess excellent communication skills, a strong work ethic, and a keen eye for detail.Responsibilities include:Making reservations for clientsChecking clients in and outProviding membership...

  • Customer Service Representative

    7 days ago

    Cleveland, Queensland, Australia beBeeFront Full time $40,000 - $50,000

    Job Title: Front Desk AgentThis role represents the face of our hotel to guests and ensures exceptional customer service. The front desk agent will be responsible for greeting and assisting all guests during arrival and departure, providing courteous guest services, processing reservations and cancellation requests, and handling the department's accounting...

  • Parking Services Representative

    2 weeks ago

    Cleveland, Queensland, Australia beBeeCustomer Full time $47,400 - $65,700

    Job Title: Parking Services Representative">We are seeking a skilled and customer-focused individual to join our team as a Parking Services Representative.">This is an exciting opportunity to work in a fast-paced environment and develop your skills in customer service, communication, and problem-solving.

  • Overnight Customer Service Representative Bilingual Preferred

    4 weeks ago

    Cleveland, Queensland, Australia PLS Financial Services, Inc. Full time

    1 week ago Be among the first 25 applicantsJob Location: 13520 Euclid Ave, Cleveland OH 44112PLS OverviewWhy PLS? Because You Deserve Better PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that...