Customer Service Officer

4 weeks ago

Traralgon, Victoria, Australia ASIC Full time
Overview

Join to apply for the Customer Service Officer (Call Centre) role at ASIC.

At ASIC, you can help ensure a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm.

Join ASIC as a Customer Service Officer and be the first point of contact for users of our Registry services — supporting entrepreneurs, professionals and the public to navigate their business journey.

About ASIC

ASIC maintains over 30 legal registers, including the Companies and Business Names registers, which hold details of more than 3.2 million companies and 2.7 million business names. These registers are the official source of information on registered and licensed entities operating in Australia. Users from small businesses to government and the public access the ASIC Registry to register or update details, cancel registrations, or search for information. We are here to support them every step of the way.

Responsibilities
  • Deliver professional customer service via phone, email, and web chat
  • Guide customers to ASIC services and support online transactions
  • Respond with empathy and ASIC knowledge to resolve enquiries
  • Accurately record and process customer interactions using multiple systems
  • Maintain and update business registers by assessing and processing applications
  • Meet performance targets for enquiry handling and processing times
  • Provide basic IT support for account access and system issues
  • Contribute actively to the Service Delivery team
About You / Qualifications
  • Completion of a high school certificate or diploma
  • Experience in customer service and team environments
  • Good computer literacy, with proficiency in data entry using multiple software applications (e.g. Microsoft Office, databases)
Additional Information
  • Based in Traralgon, VIC (approximately 2 hours east of Melbourne)
  • Temporary 12-month roles available, with multiple part-time and full-time positions
  • Salary - $61,758 plus 15.4% superannuation (pro rata for part-time)
  • Successful candidates will be required to attend 3-4 weeks of full-time training at the Traralgon office
  • Applications close at 11:59pm AEST Tuesday, 30 September 2025
Eligibility

To work with us, you need to be an Australian citizen and be prepared to complete an ASIC Suitability and Baseline Assessment.


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