Account Executive/Manager

Overview

Join to apply for the Account Executive/Manager role at Shorthand.

About Us

Shorthand exists to empower teams to produce and publish beautiful transformative content radically faster. We're proud to count many of the world's most iconic brands and institutions as loyal customers. Shorthand is a growing, investor-backed company with customers on every continent (except Antarctica).

What you'll be doing

Shorthand is looking for a talented Account Executive for Product Led Sales (PLS) in the APAC region (Australia preferred) to join our Sales team on a fully remote basis. The mission of Shorthand is to build a beautifully informed world by simplifying professional visual storytelling for the web.

• Become an expert in Shorthand.
• Partner with our Customer Success and Support teams to ensure customers are onboarded and trained successfully and kept healthy, productive and growing.
• Catalyse and expand the usage of the workspace by communicating the value of Shorthand beyond the initial stakeholders.
• Renew and expand commercial relationships with the customers in your book of business.
• Grow your book of business by converting free and monthly self-serve accounts into annual commitments, and land new business accounts that come directly from marketing (i.e., traditional inside sales).
• Keep data within the CRM up to date and accurate at all times.
• Forecast pipeline accurately, including expected close date, projected deal size, and projected deal probability.
• Develop proposals and presentations to meet customers' needs.
• Negotiate prices and terms of sale with customers on behalf of the company.
• Follow up with customers after the sale to ensure they are satisfied with their purchase.
• Monitor customer satisfaction with current products or services to determine if adjustments are needed.
• Coordinate with other departments within the company to deliver high quality products and services to customers.
• Work collaboratively with Shorthand's Customer Success, Sales, Growth, Marketing, Product and Engineering teams to ensure successful sales outcomes leading to happy customers.

We are looking for someone who

• Can demonstrate previous success with account management and product led sales, including how they have engaged and expanded their contact base, influence, impact and revenue.
• Has utilised their internal team of colleagues to maximise customer expansion opportunities, effectively partnering with support, customer success, engineering and senior management.
• Is a savvy, customer-focused problem solver, with empathy and a willingness to go the extra mile.
• Is communicative with exceptional attention to detail, and able to think analytically and rigorously.
• Has outstanding written and face-to-face/online meeting communication skills (we will be asking you to write your own Shorthand story as part of the recruitment process).
• Can learn fast, prioritise competing demands, and stay calm under pressure.
• Preferably has experience collaborating with diverse, geographically-dispersed teams.
• Gains deep satisfaction from helping others achieve their goals.

Experience And Qualifications

• Experience in account management, customer success and/or product led sales.
• Solid understanding of the digital communications landscape.
• Excellent written and verbal communication skills in English (fluency in other major regional languages is a plus).
• Experience introducing new products to market.
• Proven track record of closing high quality deals.
• Technical aptitude and/or background in technology preferred.
• A consultative sales style and strong experience selling solutions in a fast-paced environment.
• Proven ability to sell collaboratively with multiple internal stakeholders and teams.

Personality Attributes

• You are a proactive self-starter who does not need to be told what to do and will be resourceful to find solutions to any challenge.
• You are collaborative and consultative, not afraid to get your hands dirty.
• You thrive in a fast-paced and demanding environment, with a high level of curiosity.
• You are agile and goal-oriented, driven to succeed and up for a challenge.
• You are a supportive and proactive team player.
• You love working remotely.
• You are tech savvy and will become an expert in the use of the Shorthand platform.

Benefits

• Options for fully remote work, flexible hours, and an allowance for a co-working space if you prefer.
• Opportunity to work in a growing SaaS company where you can make a real impact.
• Allowance for setting up your home office, a laptop, and peripherals.
• Employee Option Plan for all team members.
• Health and Wellness fund with access to coaching and counselling services.
• Paid parental leave.
• Carbon neutral organisation with climate action partnerships.
• Base salary range: $60,000 - $80,000 AUD, plus an equal variable component. Salary ranges depend on skills, experience and local market benchmarks.

Interview process

Our process is designed to be transparent and direct. It includes an initial Zoom screen, a take-home task (approximately 2–4 hours), interviews with the hiring panel (including our CEO), and final reference and criminal history checks before the employment agreement. All interviews are conducted virtually; please request reasonable accommodations if needed.

Additional details

Applications will close Monday 22 September 2025. Brisbane, Queensland, Australia.

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