Senior Claims Officer Financial Lines
3 weeks ago
Senior Claims Officer – Financial Lines at Suncorp Group is a permanent full-time role based in Sydney or Brisbane with hybrid work-from-home options.
Join Suncorp Group as the Senior Claims Officer – Financial Lines and deliver a best-in-class claims experience.
Responsibilities- Proactively manage a diverse portfolio of complex/sensitive/high-risk Financial Lines claims end to end.
- Deliver a Best in Class claims experience in accordance with policies and procedures, ensuring the most cost-effective and timely outcomes.
- Provide specialist technical advice to claims staff on policy coverage, liability, quantum, strategy and reserving.
- Appoint and manage external service providers including External Legal Panel.
- Maintain claim reserves in a timely manner in accordance with reserving guidelines and practices.
- Provide underwriters and the claims manager with feedback from issues or risk deficiencies identified during claims management and develop own technical industry knowledge.
- Contribute to the development of the team's market profile through superior claims service to our targeted market segment.
- As a senior member of the team, mentor claims officers to lift technical capability and deliver excellent commercial outcomes.
- Proven experience within Financial Lines/Professional Indemnity Claims (minimum 3-4 years).
- Prior experience mentoring claims staff in technical claims roles.
- Tertiary qualifications in law, business or insurance (Diploma in Financial Services General Insurance) would be highly regarded (desired).
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave.
- Discounts and offers on a range of retail stores as well as insurance products.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Invest in your brighter future with ongoing study support and career development programs; and
- Prioritise your work/life balance with our employee assistance program and dedicated employee council.
If you require any more information, support and adjustments to participate equitably in our recruitment process or in the workplace, please contact annette_frasca@suncorp.com.au for a confidential conversation.
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