Case Worker

Job Category: Community Services and Development

Centacare New England North West is searching for a Case Worker to join our 'Keep on Track' Early Intervention Youth Program, you'll work with young people and their families to tackle challenges before they grow. Every day is different, and every win counts. If you love connecting with people, thinking on your feet, and creating positive change, this could be the perfect role for you

Make a difference in your community every day

At Centacare, we believe that every day brings an opportunity to make a meaningful impact. Imagine the joy of seeing the difference your work can make in telling the stories of our clients, your colleagues and our community. The joy in strengthening the Centacare brand and bringing our key partnerships to life. That's the joy and satisfaction you will achieve at Centacare.

Our Mission: Action for Impact

We are committed to helping each person we serve reach their fullest potential and experience a fulfilling life. As a key member of our team, you will have the opportunity to make an impact across our region and support the critical work of your colleagues and partners.

There are plenty of reasons to join us, but none compare to the unforgettable memories you'll make first hand.

Other benefits include:

· Tax-free salary packaging - up to $18,500 for general living and entertainment expenses increasing your take-home pay

· Professional development – we support our team with professional development opportunities

· Supportive team - working with a multidisciplinary team of passionate, supportive, and collaborative colleagues

· Relocation assistance – financial assistance towards your relocation costs (should you need to relocate)

Your role

This role focuses on improving the mental health and wellbeing of young people, along with assisting with families through tailored case management, early support, and strong collaboration with local services. You will play a key role in identifying risk factors early and providing practical, strengths-based support to help young people thrive.

Key Responsibilities

As a Centacare Case Worker for the Keep on Track Program, your responsibilities shall include but is not limited to:

Case Planning & Risk Reduction
Develop individualised case plans aimed at reducing risk factors for the young person.

Education & Employment Engagement
Support and encourage the young person's consistent participation in education, training, or employment opportunities.

Family & Support Networks
Strengthen family relationships where appropriate or help connect the young person with positive role models and support networks.

Goal-Oriented Support
Ensure all case planning is informed by the initial assessment and aligned with the goals of the young person and their family.

Collaboration with Stakeholders
Maintain strong working relationships with key stakeholders and partner organisations to ensure coordinated and effective service delivery.

Confidentiality & File Management
Ensure the secure handling, storage, and management of all client records and personal information, with strict adherence to confidentiality requirements.

Ethical Practice
Maintain a high standard of professional ethics and conduct at all times, particularly when working with children and young people.

Mobility & Flexibility
Be willing to travel as needed to provide services, attend meetings, or participate in training.

Team Contribution
Support other programs, staff, and clients as needed and carry out any other duties as requested by your supervisor.

What you'll bring

• Demonstrated experience of work with young people with complex needs and their families.
• Demonstrated experience of working in a case management framework.
• Demonstrated experience of working with a vast network of services to ensure clear pathways to care and referral processes are maintained.
• Demonstrated experience in working with young people to meet the goals of case plans, the young person's needs and risk assessments.

Eligibility/other requirements

• Successful completion of a National Crime Check.
• Valid NSW Driver's Licence.

If you are ready to embark on a rewarding adventure and make a real difference in our community, we'd love to hear from you.

Contact us

Have questions before applying? Contact Meghann for a confidential discussion on 6762 9292 or email hr@centacarenenw.com.au

How to Apply

To apply, please submit your resume and a cover letter outlining your qualifications and interest in the position.

This position will close at 4:00pm 31st of August 2025however, interviews will be scheduled as applications are received so send in your application and you might be chatting with us sooner than you think

Don't miss this opportunity—submit your application today

At Centacare, we are committed to creating a safe and supportive environment for all children and vulnerable adults. We foster a culture where safeguarding is a shared responsibility and is embedded in everything we do.

Centacare has clear standards of conduct in place to ensure the safety and wellbeing of children. To uphold these standards, all individuals who will have direct and ongoing contact with children, young people, or adults-at-risk are required to undergo a Working with Children Check, National Criminal History Check and/or a National Disability Worker Screening Check and thorough background referencing.

We are fully committed to child safety and maintain a zero-tolerance approach to abuse of any kind.