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Applications Analyst

4 weeks ago

Gold Coast, Queensland, Australia Queensland Airports Limited Full time

Queensland Airports Limited (QAL) is an accomplished airport operator which owns and operates Gold Coast, Townsville, Longreach and Mount Isa airports – connecting the Gold Coast and northern NSW, along with regional Queensland, to the rest of the country and beyond. Our company has a vision to engage customers, connect communities and deliver exceptional experiences – and a commitment to delivering for the communities where we operate. We have been formally recognised as a 'Great Place to Work – Certified' organisation four times and recently was awarded Work180 accreditation as a champion for gender equity for the second year in a row. Our company is dedicated to a target of net zero Scope 1 and Scope 2 emissions by 2030.

There has never been a better time to join us.

What you'll contribute to:

An exciting opportunity has recently become available for an enthusiastic and innovative Applications Analyst to join the QAL Technology team. The Applications Analyst is responsible for providing application support and analysis across the QAL Technology environment. This includes level 1/2 application support, process improvement initiatives, system administration and functional analysis.

Rachna joined our Queensland Airports Pty Ltd (QAL) in a graduate role in 2019 within the Technology team, Rachna shares her unique experience working at QAL below:

"I joined QAL in a Cyber Graduate role. This was an amazing opportunity to kickstart my career in technology because QAL offered a first-level role which further provided me opportunities to learn, grow and contribute to the business as a Cyber Security Analyst. The technical knowledge and skills I can offer can assist our organisation to achieve and maintain good cyber hygiene practices.

The Technology team and all staff at QAL are very friendly and the work environment is happy and healthy, which makes me love working at QAL. From the senior leadership our team is strongly encouraged to be able to have flexible working arrangements, which is useful to maintain work-life balance. QAL is a great place to work with a diverse and inclusive culture, while giving me a fantastic opportunity to work in an environment to enhance my professional and technical skills. The knowledge I have gained from my studies, at QAL I'm able to apply the practices to the real-world."

How will you make an impact?

We are looking for a responsible and committed individual with demonstrated technical skills and experience. You will pride yourself on delivering excellent time management and problem-solving skills with an in-depth understanding of a variety of applications. Experience using Technology One or ELMO products will be highly valued. This role requires communication with Stakeholders specific to the applications used, thus the ability to speak at all levels of the organisation is important.

Key deliverables/responsibilities include but are not limited to:

  • Provide excellent customer service to end users which reflects highly on the services provided by QAL Technology
  • Investigate and resolve issues and where required, co-ordinate with internal and vendor support teams on escalating through to resolution
  • Develop an understanding of the business capabilities and processes supported by the application catalogue
  • Working closely with the process owners, identify, document, and prioritise improvement opportunities across the people, process, and technology spectrums
  • Working with our vendors and partners, review, align and administer the delegations, functional and data access model
  • Collate and share a knowledge base of common queries and issues to assist with user training and awareness

What we offer you?

This is an opportunity to be part of a progressive organisation with a great culture and assist in the transformation and growth of the business. Flexible working options are available for all employees. At QAL, we uphold the philosophy that the smooth integration of life and work benefits all. We call it 'Living Well'.

QAL supports an inclusive approach and values diversity within the workplace. We aim to provide opportunities that allow individuals to reach their full potential regardless of their background, gender, age, work status, religious or cultural identity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

The successful candidate will be required to adhere to QAL's Drug and Alcohol Management Plan (DAMP), which includes pre-employment Drug and Alcohol Testing and have the ability to obtain an Aviation Security Identification Card (ASIC).

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