Senior Investigator

Senior Investigator - NSW Fair Trading

Clerk Grade: 7/8 ($113,574 + Super and Leave Loading + Accrued flex time)
Duration: 3 roles – 1 x ongoing, 2 x Temporary for up to 6 months
Location: Parramatta 2 – 3 days per week, with other locations considered and hybrid and flexible working conditions available.
Hiring Manager: Harley Noble
Applications Close: Friday 22nd August 2025 [9:59am]

About the role

NSW Fair Trading is seeking motivated and passionate individuals eager to make a difference for residents in strata, retirement villages, and residential land lease communities.

As part of the new Strata and Property Taskforce, we are recruiting for new roles within our Investigations team. These positions will help us protect consumers, uphold professional standards among over 60,000 operators, and restore confidence in the property sector.

We welcome applicants with a passion for fact-finding and problem-solving, including those with investigative experience in various fields such as regulation, law enforcement, insurance, audit, forensic accounting, or investigative journalism.

About the team

We have an opportunity within NSW Fair Trading's Strata & Property Services Investigations Unit for an experienced senior investigator.

Reporting to a Principal Investigator, your work will primarily involve investigating offences under the Property Stock and Agents Act 2002 and Strata Scheme Management Act 2015. You will manage your own investigations and collaborate with your team on evidence gathering and related tasks.

What you'll do:

• Lead investigations into property and strata-related offences
• Gather and analyze evidence to facilitate fair outcomes
• Resolve complex disputes and enforce compliance
• Engage with stakeholders to ensure transparency and accountability
• Operate within a fast-paced environment committed to integrity and justice

To be successful in this role, you will:

• Have investigative expertise with experience in conducting thorough investigations
• Possess regulatory knowledge of relevant legislation, compliance, and enforcement
• Demonstrate critical thinking with strong analytical and decision-making skills
• Be skilled in communication and negotiation to engage diverse stakeholders
• Remain calm, impartial, and focused under pressure
• Be willing to travel within NSW with minimal notice

Must-Haves:

• Certificate IV in Government Investigations or equivalent experience (willingness to obtain through employer-sponsored program)
• Strong understanding of investigative processes, rules of evidence, and brief preparation
• A current Australian driver's license and willingness to travel as required
• Experience in people management

Application Requirements:

Please submit an up-to-date CV and a cover letter (no more than 2 pages) outlining your relevant knowledge, skills, and experience.

Note: The selection process includes application review, interview, workplace assessment, and pre-employment checks.

A talent pool may be created for future temporary or ongoing vacancies with similar requirements.

Apply now to make a difference where fairness meets action. For more information, access the Role Description. For inquiries, contact Kate Fealy at kate.fealy1@customerservice.nsw.gov.au.

Visit the Capability Application Tool for practice questions to prepare for the recruitment process.

Closing Date: Friday 22nd August 2025 [9:59am]

Careers at the Department of Customer Service

Join us to improve government services and contribute to reforms benefiting NSW. We focus on excellent customer service, digital transformation, and regulatory reform.

Our Workplace Diversity and Inclusion

We value diversity and inclusivity. View our full statement here. If you require support or adjustments during the application process, contact us at kate.fealy1@customerservice.nsw.gov.au or call 02 9494 8351.

For more information, see:

• Information on Disabilities
• Adjustments for Recruitment