Senior Investigator

3 weeks ago

City of Parramatta Council, Australia NSW Department of Customer Service Full time

Join to apply for the Senior Investigator - NSW Fair Trading role at NSW Department of Customer Service

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Join to apply for the Senior Investigator - NSW Fair Trading role at NSW Department of Customer Service

NSW Department of Customer Service provided pay range

This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$113,574.00/yr - A$125,720.00/yr

Senior Investigator - NSW Fair Trading

Clerk Grade: 7/8 ($113,574 + Super and Leave Loading + Accrued flex time)
Duration: 3 roles - 1 x ongoing, 2 x Temporary for up to 6 months
Location: Parramatta 2 - 3 days per week, with other locations considered and hybrid and flexible working conditions available.
Hiring Manager: Harley Noble
Applications Close: Friday 22nd August 2025 [9:59am]

About the role

NSW Fair Trading is looking for driven and passionate people who want to make a difference for people living in strata, retirement villages and residential land lease communities.

As part of the new Strata and Property Taskforce in NSW Fair Trading, we are recruiting for newly created roles in our Investigations team. These roles will enable us to protect consumers, enforce professional standards across over 60,000 operators and restore confidence to the property sector.

While we want to hear from people who are passionate about fact-finding and problem solving and who have worked in investigative teams before, we also want to hear from candidates with investigative experience in different fields, including regulators, law enforcement, insurance investigators, audit and forensic accounting and investigative journalism.

About the team

An opportunity has arisen within NSW Fair Trading, Strata & Property Services Investigations Unit for an experienced, professional senior investigator.

Reporting to a Principal Investigator, the work of the team is varied but predominately involves investigating offences under the Property Stock and Agents Act 2002 and Strata Scheme Management Act 2015. You will have carriage of your own investigations and work closely with your team on evidence gathering and other aspects of investigative work.

What you'll do:

Lead investigations into property and strata-related offences
Gather and analyse evidence to drive fair outcomes
Resolve complex disputes and enforce compliance
Engage with stakeholders to ensure transparency and accountability
Work within a fast-paced team committed to integrity and justice

To be successful in this role you will:

Investigative expertise - Experience in conducting thorough and complex investigations
Regulatory knowledge - Understanding of legislation, compliance, and enforcement
Critical thinking - Strong analytical skills and sound decision-making
Communication & negotiation - Ability to engage with a wide range of stakeholders and deliver outcomes
Adaptability - Stay calm, impartial, and focused in high-pressure situations
Be willing to travel within NSW as required with minimal notice.

Must-Haves

Certificate IV in Government Investigations (or equivalent experience/willingness to obtain through employer-sponsored program)
Strong understanding of investigative processes, rules of evidence, and brief preparation
A current Australian driver's licence & willingness to travel when required
Experience in people management

What we need from you:

An up-to-date CV and a cover letter of no more than 2 pages outlining how your knowledge, skills and experience are aligned to the role.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and pre-employment checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Make your mark in a role where fairness meets action. Apply now and be part of shaping a fairer NSW

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Kate Fealy via kate.fealy1@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 22nd August 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact kate.fealy1@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Lead investigations into property and strata-related offences
Gather and analyse evidence to drive fair outcomes
Resolve complex disputes and enforce compliance
Engage with stakeholders to ensure transparency and accountability
Work within a fast-paced team committed to integrity and justice

To be successful in this role you will:

Investigative expertise - Experience in conducting thorough and complex investigations
Regulatory knowledge - Understanding of legislation, compliance, and enforcement
Critical thinking - Strong analytical skills and sound decision-making
Communication & negotiation - Ability to engage with a wide range of stakeholders and deliver outcomes
Adaptability - Stay calm, impartial, and focused in high-pressure situations
Be willing to travel within NSW as required with minimal notice.

Must-Haves

Certificate IV in Government Investigations (or equivalent experience/willingness to obtain through employer-sponsored program)
Strong understanding of investigative processes, rules of evidence, and brief preparation
A current Australian driver's licence & willingness to travel when required
Experience in people management

Desired Skills and Experience

Must-Haves

Certificate IV in Government Investigations (or equivalent experience/willingness to obtain through employer-sponsored program)
Strong understanding of investigative processes, rules of evidence, and brief preparation
A current NSW driver's licence & willingness to travel when required
Experience in people managementSeniority level

Seniority levelMid-Senior level

Employment type

Employment typeTemporary

Job function

Job functionOther
IndustriesGovernment Administration

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