Ict Support Analyst

At ICC Sydney, Australia's leading convention,exhibition and entertainment precinct, we're more than just a world class venueand brand – we're a community of passionate professionals dedicated to puttingour people first. As part of our close-knit team, you'll help deliverunforgettable events and experiences in a space that fosters creativity andcollaboration.

We prioritise inclusivity and support, creating an environment whereevery team member can thrive. If you need any adjustments during the recruitment process,don't hesitate to reach out to our team at careers@iccsydney.com or call 029215 7188. You can also connect with one of our internal diversity streams foradditional support.

About thisopportunity:

The Full Time ICTSupport Analystserves asthe interface between ICTServicesandtheICC Sydney teamfor ICT support and service requests, along with supporting our clients,exhibitors, and guests in the delivery of ICT Services.Thisroleworks as part of a team,ensuring the venue's systems operate asrequired for the successful delivery of events, along with department projects,reporting, and process improvement.

A key part of this role is beingthefirst contactperson for all ICT enquiresso a good baseknowledge of ICT as a jack of all trades is essential. You will also berequired to interact daily with multiple stakeholders, both internal andexternal to ICC Sydney.

To be successful in this role you must have strong attention to detail, the abilityto interact with various stakeholders including external clients, the abilityto make decisions on the go, and enjoy working as a team.

This role is entry-level and is a path into a career in ICT as you will beexposed to multipledisciplines within the ICT Services team, includingnetwork, server, support, and projects.

Why ICC Sydney?

ICC Sydney offers more than just a job – we providethe chance to be part of something extraordinary. We create worldclass experiences while fostering a collaborative, inclusive culture where yourideas and skills are valued.

As part of our team, you'll help deliver unforgettable events andexperiences while enjoying a range of exceptional benefits, including:

• Free and fresh daily meals.
• Heavily discounted car parking and dry cleaning.
• Additional and generous leave opportunities including paid wellbeing leave, volunteer leave and parental leave.
• Purchased leave, novated leasing and salary sacrificing options.
• Access to exclusive health insurance offers and an executive superannuation arrangement.
• Team social events; regular companywide meetings and networking, annual awards night, social clubs and committees and diversity and inclusion activations.
• Access to discounted or complimentary event tickets.
• A coffee and pastry on us, on your birthday.
• Regular professional development and learning opportunities.
• We encourage your work life balance and offer flexibility to suit you.
• Asan international company, ASM Global can offer future career opportunitiesthroughout our global network of venues.
• CBDlocation close to public transport and in the heart of the Darling Harbourprecinct.

ICC Sydney iscommitted to prioritisingequitable, sustainable and innovative practices for all team members andvisitors. This includes people with all abilities, First Nations Peoples,people across all generations, LGBTQIA+ individuals, new Australians, parentsand carers, and families of all structures. Our diverse, passionate team drivesa culture of collaboration, inclusion and service excellence.

Required Skills &Experience:

• Experience working in a professional customer service environment.
• 6 months of experience providing IT support desirable.
• Microsoft Desktop, Server, orNetworking Certifications will be highly regarded.
• Hands-on knowledge of ICT including networking and troubleshooting.
• Can do attitude and a teamwork centric work ethic.
• Ability to work to a rotating roster over 7 days.

What to expect next:

Ifthis sounds like the right role for you, we look forward to receiving yourapplication.

AtICC Sydney, we trust your resume covers your skills, but we're also looking forlike-minded passionate, and friendly people to continue to build on our strongculture. Should your application progress, you will be invited to attend aninterview.

Tobe eligible for employment you must have valid working rights in Australia.

PleaseNote; relevant screeningchecks will be conducted as part of the recruitment process. This includes aNational Police Background Check for successful candidates. You will also berequired to show proof of identity that meets the 100-point check. Shortlistedcandidates may also be required to complete an appropriate and relevant healthassessment as part of the recruitment process.

Join us at ICC Sydney, where you can bring yourbest, whole self to a team that truly puts people first.

A NSW Government project, ICC Sydney was delivered in partnership with Darling Harbour Live, comprisingCapella Capital, ASM Global,Lendlease, Hostplus, Aware Super, and Spotless FM.