Customer Service Support Staff

3 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time
Customer Service Support Staff - Melbourne

Only for registered members

Melbourne

AUD 60,000 - 90,000

Job Number:

331121

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

Job Summary:

We are seeking a detail-oriented Customer Service Support Staff to assist the Customer Service Managers and upcoming iMRO (Integrated Maintenance, Repair and Overhaul) transition in a dynamic general aviation environment. This role is a 24-month contract and involves customer invoicing, providing administrative support, and ensuring smooth coordination between departments to enhance customer satisfaction and operational efficiency.

Job Responsibilities:

  • Assist Customer Service Managers with daily administrative tasks and customer interactions.
  • Coordinate communication between internal departments and external customers regarding service updates, invoice status, maintenance schedules, and warranty programs.
  • Maintain and update customer records, work orders, and service documentation, and support the preparation of reports and other customer-related documents.
  • Generate, review, and process customer invoices accurately and in a timely manner.
  • Ensure accurate recording of labor, parts, and other costs associated with aircraft maintenance services by working closely with the CSM and Maintenance Manager.
  • Work closely with the finance department to resolve any discrepancies related to billing and payments.
  • Communicate with customers regarding invoice details, payment terms, and account status.
  • Monitor outstanding invoices and follow up on overdue payments when necessary.
  • Support the Customer Service Manager in upselling opportunities in the areas of maintenance, parts, warranty, and other associated programs that provide value to the customer.
  • Participate in the Service Center safety culture.

Qualifications:

  • Minimum 2 years in customer service, administrative support, or invoicing, preferably in aviation.
  • Familiarity with iMRO or aviation maintenance software is a plus.
  • Experience with customer invoicing, accounts receivable, or financial documentation.
  • Ability to collaborate across different departments to support seamless customer service and maintenance operations.
  • Proactive approach to resolving customer inquiries and operational challenges.
  • Excellent written and verbal communication skills.
  • Good organization and time management skills.
  • Attention to detail and goal-oriented.
  • Ability to prioritize and manage time-sensitive responsibilities.
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