Station Staff and Customer Service Expert

3 days ago

Melbourne, Victoria, Australia beBeeConductor Full time

Customer Service Professional - Geelong

Connecting Victorians through safe and reliable transport, we are looking for a motivated individual to join our team as a Station Staff or Conductor. This is an exciting opportunity to work in a dynamic environment where no two days are the same.

  • As a Station Staff or Conductor, you will be integral to the success of our Customer Group, ensuring that all passengers receive exceptional service and assistance.
  • You will be responsible for administering first aid, capturing passenger data, and maintaining the cleanliness of our trains and stations.
  • Our Conductor role is based onboard our trains, primarily responsible for the safety of all those onboard, while also providing exceptional customer service.

Key Accountabilities:

  • Assist with ticketing, fare checking, and luggage handling.
  • Ensure trains are ready for service, from cleanliness to functionality.
  • Work through service disruptions and emergency situations with calm professionalism.
  • Manage and report any equipment or facility issues.

About You:

We are seeking a true customer service professional who is punctual, reliable, energetic, and possesses excellent communication skills. The ideal candidate will remain calm under pressure, enjoy working in an ever-changing environment, and possess emotional resilience and professionalism at all times.

Our Ideal Candidate Will Possess:

  • The ability to work a 24/7 rotating roster.
  • Strong attention to detail and problem-solving skills.
  • A valid driver's license.
  • Completion of Year 10 or equivalent.

Why Join Us:

As a member of our team, you will have access to a range of benefits including free Myki travel, opportunities for growth and development, a collaborative and supportive team environment, and flexible working arrangements.

At V/Line, we are committed to creating a diverse, inclusive, and respectful workplace and network that reflects the communities we serve. We welcome applications from candidates who share our values of responsiveness, integrity, impartiality, accountability, respect, leadership, and human rights.

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