Information Technology Desktop Support

2 weeks ago

Melbourne, Victoria, Australia Halcyon Knights Full time

This range is provided by Halcyon Knights. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$30.00/hr - A$50.00/hr

Direct message the job poster from Halcyon Knights

Recruitment Consultant - Infrastructure, Cloud & DevOps

We're looking for a proactive and technically skilled IT Desktop Support Engineer to join a high-performing tech team in a fast-paced, creative environment. You'll be the go-to person for complex technical challenges, supporting both onsite and remote staff, and helping to keep mission-critical systems running smoothly.

This role is 100% onsite in Docklands, offering the chance to work closely with talented developers and technical specialists in a collaborative, innovative workspace.

What You'll Be Doing:

  • Provide Tier 2 IT support for hardware, software, and user issues across Windows and MacOS
  • Manage incident, request, and problem tickets through their full lifecycle
  • Oversee workstation imaging, IT procurement, and vendor coordination
  • Handle employee onboarding/offboarding processes
  • Collaborate with global IT teams and bridge communication across departments
  • Assist with server/network upgrades, office moves, and technology rollouts

What We're Looking For:

  • 3+ years' experience in desktop support (ideally in software development or creative industries)
  • Strong troubleshooting skills with Windows, MacOS, GSuite, Office 365, Zoom, Slack
  • Familiarity with tools such as JAMF, SCCM, Intune, Active Directory, Azure AD
  • Solid understanding of networking basics (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
  • Excellent communication skills, self-starter attitude, and ability to work independently
  • Bonus points for experience with VMware, Linux, Perforce, Visual Studio, Adobe Suite, or game development hardware/software
  • Join a collaborative, creative, and technically advanced environment
  • Work on exciting projects that impact users globally
  • Opportunities to grow and work with cutting-edge tools and technologies
Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Information Technology
Industries
  • Staffing and Recruiting

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