Customer Care Officer

2 weeks ago

Perth, Western Australia NPAworldwide Full time
Overview

Join our supportive, close-knit team as a Customer Care Officer (Client Services Officer) at NPAworldwide. You will assist real estate agencies using our platform and support their clients with invoicing and pay-later applications. You will also manage a loan portfolio, guiding customers through repayments and enquiries with care and clarity.

Responsibilities
  • Provide resolution to inbound enquiries via phone, email, and online channels.
  • Communicate with borrowers via phone, email, and SMS to monitor and manage accounts, identifying high-risk cases for escalation.
  • Maintain detailed and accurate notes to ensure a clear, traceable journey for each applicant and borrower.
  • Deliver outstanding service to real estate agencies and their clients using our payment platform.
  • Collaborate with internal teams to ensure processes are followed and a high level of service is maintained.
Qualifications
  • Knowledge of privacy and compliance in finance or lending is advantageous.
  • Strong communication skills with confidence in handling phone enquiries.
  • Excellent written skills and the ability to multitask effectively.
  • A team-oriented, positive attitude and a strong work ethic.
  • A passion for delivering outstanding service and contributing to business success.
  • Critical thinking skills to assess situations, identify risks and solutions, and achieve positive outcomes.
Why This Is a Great Opportunity
  • Be part of a warm, supportive work culture that values collaboration, respect, and connection.
  • Join a close-knit team, working within a thriving small but growing business, where your contributions truly matter.
  • Celebrate your special day with a birthday day off
  • Work in our CBD office with stunning views that inspire productivity.
  • Access employee assistance programs and enjoy opportunities for career growth and development.
Salary

Salary Type: Annual Salary
Salary Min: A$ 65,000
Salary Max: A$ 65,000
Currency Type: AUD

Employment type
  • Full-time
Seniority level
  • Entry level
Job function
  • Other
Industries
  • Staffing and Recruiting

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