Customer Service

4 weeks ago

Newcastle, New South Wales, Australia Euroform Full time

Responsibilities:

  1. Handling and escalating customer enquiries and repair requests;
  2. Accurate data entry of service jobs;
  3. Developing and maintaining effective customer relationships through excellent communication and follow-up skills;
  4. Effectively troubleshooting and resolving issues in a timely and professional manner;
  5. Schedule planning to ensure maintenance is completed on time.

Q1 – Do you have strong Customer Service Admin skills and an exceptional ability to build strong client relationships?

Q2 – Do you have cabinetry trade experience with tools and now want to try your hand at an organizational role?

Answered "YES" to one or both of the above – Read on – we want you to join our team.

Coordinating our after sales support and maintenance, your ability to plan a week in advance and then rearrange at the drop of a hat will see you succeed in this role.

Prior experience in Joinery, Kitchen Cabinetry, or Building environments will be highly advantageous; however, what will set you apart is your "can-do" attitude.

Ideal candidates will demonstrate:

  1. Strong computer literacy and data entry experience;
  2. Outstanding Customer Service experience especially over the phone;
  3. An outgoing and friendly personality. Must be a "people person" who is focused on our customers and service team;
  4. Scheduling experience and knowledge of Newcastle / Hunter / Central Coast suburbs;
  5. Relevant Industry experience and understanding;

Dedication and a strong work ethic to follow work through to completion.

If you are a self-starter who loves taking ownership of a varied and fast-paced role, APPLY NOW. Email your resume and cover letter to payroll@euroform.com.au today.

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