Insurance Claims Coordinator

How will you make an impact?

Are you passionate about making a positive impact on our members' dignified retirement?

Make a meaningful difference in our members' retirement journey by spearheading a seamless and empathetic claims process, with a special emphasis on handling death claims with care and compassion.

The opportunity:

Join our dynamic Insurance Claims team in Melbourne and become an integral part of our mission to deliver exceptional service to Hostplus members and claimants. As an Insurance Claims Coordinator, you will manage end-to-end claims processes, maintain strong relationships with stakeholders, and drive continuous improvement in service excellence. You will also contribute to the efficiency and effectiveness of our claims operations, helping to reduce complaints and enhance overall performance.

About you:

• You bring significant experience in claims administration and case management, with a specific focus on handling Total and Permanent Disablement (TPD), Income Protection (IP), and Permanent Incapacity claims.
• Your proactive approach ensures strong relationships are built and maintained with stakeholders, fostering an environment of trust and collaboration.
• With a comprehensive understanding of superannuation and life insurance products, you navigate complex situations with confidence and expertise.
• Your adept negotiation and problem-solving skills enable you to effectively manage escalated situations, ensuring resolutions are reached promptly and professionally.
• Exceptional communication skills, both written and verbal, allow you to articulate complex information clearly and concisely, fostering understanding and trust with claimants.
• You have a proven track record of contributing to operational efficiency and effectiveness, consistently meeting and exceeding performance targets.
• Your ability to manage declined claims and complaints demonstrates your commitment to providing a positive claim experience and driving continuous improvement.
• Committed to personal and professional development, you actively seek opportunities to enhance your skills and knowledge, staying abreast of industry trends and best practices.

What can we offer you?

Our employees are passionate about what we do and are proud to be part of an organisation that helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry-leading benefits we offer include:

• Hybrid and flexible work environment.
• 15% superannuation.
• Additional paid leave over Christmas and New Year.
• Additional 5 days paid "flex leave", so that you can take time out when you need it.
• 18 weeks paid parental leave.
• 3 days community service leave.
• 4 weeks paid gender affirmation leave.
• Access to long service leave at 5 years.
• Access to subsidised financial advice.
• Dedicated per person development budget to support your growth.

About us:

At Hostplus, we passionately provide our over 1.7 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes.

Our commitment to diversity and inclusion:

We are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background, and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.

We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, neurodiverse individuals, women, and people with a cultural or linguistically diverse background. If a reasonable adjustment is required to assist you during the recruitment process, please reach out to us via email at

How do I apply?

If you are interested in this opportunity, please follow the prompts to make an application.

We have an important duty to our members; all appointments are made subject to a satisfactory National Police, Bankruptcy, and Insolvency Check.