Program Manager

Overview

At Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won't have to look to find growth opportunities— they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Program Manager
Why We Have This Role

We're looking for a seasoned Enterprise Program Manager to lead the service delivery of large, complex Experience Management Implementation programs that drive meaningful business outcomes for our clients. This role is critical in bridging sales, product, and engineering to ensure strategic enterprise deals come to life and grow post-sale. You'll work closely with executive stakeholders and internal teams across multiple geographies to deliver seamless, innovative customer experiences that fuel long-term partnerships and company growth.

How You'll Find Success

• Expertly manage complex, multi-phase enterprise programs with cross-functional stakeholders.
  
• Confidently communicate at the executive level and lead escalations when necessary.
  
• Proactively identify and mitigate client risks throughout the engagement lifecycle.
  
• Coach and mentor junior team members, sharing best practices and driving continuous improvement.
  
• Champion collaboration across global teams and manage partner ecosystems effectively.
  
• Contribute to sales cycle support, stepping in as a trusted advisor to both clients and internal teams.
  
• Influence product direction by partnering closely with Product and Engineering teams.
  

How You'll Grow

• Expand your leadership skills by managing large portfolios and mentoring multiple team members.
  
• Deepen your technical expertise in CX/EX platforms and enterprise program management.
  
• Enhance your strategic influence by working closely with executive sponsors and product leadership.
  
• Build a stronger global mindset through collaboration with diverse teams and partners.
  
• Grow your sales acumen with hands-on experience supporting pre-sales and strategic deal cycles.
  

Things You'll Do

• Lead the planning, execution, and delivery of enterprise programs valued from $250K to over $1.5M ARR, ensuring alignment with client business objectives.
  
• Support sales efforts by contributing to RFP responses, proposal creation, and client presentations to secure large strategic deals.
  
• Act as the primary point of contact for clients, building trusted advisor relationships with C-suite and director-level stakeholders.
  
• Partner with Product and Engineering to influence roadmap decisions based on client needs and technical feasibility.
  
• Identify, escalate, and resolve risks proactively to maintain client satisfaction and program success.
  
• Mentor and coach junior Program Managers, fostering a high-performing, collaborative team culture.
  

What We're Looking For On Your Resume

• 10+ years proven experience managing complex enterprise programs, ideally involving multi-phase and multi-geography projects.
  
• Demonstrated success supporting large sales cycles and collaborating cross-functionally with sales, product, and engineering teams.
  
• Experience building and maintaining C-level client relationships and delivering high-stakes presentations.
  
• Track record of proactive risk management and strategic problem-solving on large accounts.
  
• Experience mentoring or coaching team members and driving team-wide initiatives.
  
• Deep familiarity with CX/EX platforms or equivalent enterprise software is highly desirable.
  

What You Should Know About This Team

• We operate as a dynamic, cross-functional unit partnering closely with Sales, Product, Engineering, and Customer Success globally.
  
• Our team is committed to career growth, offering mentorship and leadership opportunities.
  
• We champion a culture of accountability, collaboration, and continuous learning.
  
• You'll have the opportunity to work on high-impact, strategic programs with some of the industry's largest enterprises.
  
• We value open communication and foster an inclusive environment where everyone's voice is heard.
  

Our Team's Favourite Perks and Benefits

• A comprehensive total rewards package consisting of base, incentives and generous benefits.
  
• Private health insurance - top of the range coverage for medical and extras.
  
• $2,800 Annual Experience Bonus - we want to facilitate some great experiences for our employees
  
• Experience Leave - additional 5 days a year to take for experiences
  
• $425 Quarterly Wellness Stipend - we take care of your physical and mental wellbeing with a fantastic reimbursement program.
  
• Commuter allowance - we take care of your public transport expenses to the office
  
• Hybrid working environment
  
• Catered lunches in our North Sydney office. We also have a well-stocked kitchen full of snacks, drinks and other goodies.
  

The Qualtrics Hybrid Work Model:

Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organisational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Not sure about this role or ready to apply? Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act.

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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