Customer Experience Coordinator

3 weeks ago

Melbourne, Victoria, Australia ABN Group Full time

Join to apply for the Customer Experience Coordinator role at ABN Group.

About ABN Group: ABN Group is Australia's leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment, from first homes to luxury residences, delivering the dream of home ownership. In Victoria, our brands include Boutique Homes, Homebuyers Centre, and Resolve Finance.

What's on Offer

We offer a competitive salary, generous product discounts, reward and recognition programs, and a range of health and wellbeing benefits, including an Employee Assistance Program. Additional perks include a market-leading parental leave scheme, volunteer opportunities, and ongoing learning and development to support your career growth.

Our vibrant culture thrives on recognising and developing talent. You'll enjoy regular social activities, work with a fantastic team, and be supported by approachable leaders with a clear and aligned vision.

What You'll Do / Responsibilities
  • Providing premium customer service in the pre-construction phase
  • Ensuring contracts are delivered in designated timelines
  • Meeting KPIs and site start budgets
  • Facilitating the project through its key milestone stages
  • Communicating with key stakeholders to proactively progress jobs
What You'll Bring

You bring a genuine passion for the building industry, paired with a relentless drive to overcome challenges and deliver exceptional results. Your premium customer service skills and collaborative work ethic make you a valuable team player, while your excellent listening abilities foster strong relationships and clear communication. With a meticulous eye for detail and a commitment to excellence, you consistently ensure that every task is executed to the highest standard.

Why Join Us?

At ABN Group, people are at the heart of everything we do. We are an equal opportunity employer that values diversity and inclusion, reflecting the communities we serve. Employment decisions are based on merit, and we welcome applications from all backgrounds.

Equality and Diversity: ABN Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion and represents the communities in which we work.

Right to Work: You must have the right to live and work in Australia to apply for this job.

Job Details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Customer Service and Project Management
  • Industries: Building Construction

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