HYBRID Sleep Therapy Solutions Specialist, CPAP Support

2 weeks ago


Cleveland, Queensland, Australia Medical Service Company Full time
Overview

HYBRID Sleep Therapy Solutions Specialist, CPAP Support role at Medical Service Company. At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accreditation by the Accreditation Commission for Health Care (ACHC). MSC is a 13-time recipient of the NorthCoast 99 Award as a Top Workplace to work and a two-time recipient of the National HME Excellence Award for Best Home Medical Equipment company in the US. Apply today to become part of our dynamic team

What You'll Do
  • Handle inbound/outbound calls to assist patients with CPAP equipment and supply needs
  • Educate patients on supply schedules and insurance guidelines
  • Meet metric driven goals to provide excellent patient care
  • Convert calls into orders while meeting daily performance goals
  • Promote convenient ordering options like Rapid Reorder and Autoship
  • Provide outstanding service and support to improve patient outcomes
What We're Looking For
  • 2+ years of customer service or inside sales experience
  • Call Center experience a plus
  • Strong communication and listening skills
  • A team player with a positive attitude and drive to meet goals
  • Ability to multitask and stay organized in a fast-paced environment
Why Join Us

Make a difference in patients' lives while growing your career in a supportive, dynamic workplace.

Benefits
  • Competitive Pay
  • Advancement Opportunities
  • Medical, Dental & Vision Insurance
  • HSA Account w/Company Contribution
  • Pet Insurance
  • Company provided Life and AD&D insurance
  • Short-Term and Long-Term Disability
  • Tution Reimbursement Program
  • Employee Assistance Program (EAP)
  • Employee Referral Bonus Program
  • Social Recognition Program
  • Employee Engagement Opportunities
  • CALM App
  • 401k (with a matching program) / Roth IRA
  • Company Discounts
  • Payactiv/On-Demand Pay
  • Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays

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