CPAP Support Specialist

2 weeks ago

Cleveland, Queensland, Australia beBeeSleep Full time $40,000 - $80,000
Job Summary

We are seeking a skilled professional to join our dynamic team as a Sleep Therapy Solutions Specialist, CPAP Support. This role requires excellent customer service and communication skills to assist patients with CPAP equipment and supply needs.

About the Role

The ideal candidate will have 2+ years of experience in customer service or inside sales, with a strong background in call center operations. They will be responsible for handling inbound/outbound calls, educating patients on supply schedules and insurance guidelines, and meeting daily performance goals.

Key Responsibilities:
  • Assist patients with CPAP equipment and supply needs via phone and email
  • Educate patients on supply schedules and insurance guidelines to ensure seamless ordering process
  • Meet daily performance goals to provide excellent patient care and support
  • Promote convenient ordering options such as Rapid Reorder and Autoship to improve patient satisfaction
Requirements:
  • 2+ years of customer service or inside sales experience
  • Call Center experience a plus
  • Strong communication and listening skills to effectively handle patient inquiries
  • A team player with a positive attitude and drive to meet goals
Benefits:
  • Competitive Pay and Advancement Opportunities
  • Medical, Dental & Vision Insurance
  • HSA Account w/Company Contribution
  • Pet Insurance and Company Provided Life and AD&D Insurance
  • Short-Term and Long-Term Disability, Tuition Reimbursement Program, Employee Assistance Program (EAP), Employee Referral Bonus Program, Social Recognition Program, and Employee Engagement Opportunities
  • CALM App and 401k (with a matching program) / Roth IRA, Company Discounts, and Payactiv/On-Demand Pay
  • Paid vacation, Sick Days, YOU (Mental Health) Days, and Holidays
Why Work With Us?

At our organization, we value our employees and strive to create a supportive and dynamic work environment. We offer opportunities for growth and development, competitive pay and benefits, and a chance to make a difference in patients' lives.

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