Community Fundraising Officer

Overview

• $62,713 - $66,000 + Superannuation + Salary Packaging ($15,900.00 + Meal & Entertainment expenses)
• Flexible and hybrid working arrangements
• 9 day fortnight benefit

About The Institute

Located on the lands of the Bidiagal Clan of the Dharawal Nation (Randwick, NSW), Black Dog Institute is the only Medical Research Institute in Australia to investigate mental health across the lifespan, our aim is to create a mentally healthier world for everyone. For the past 20 years, we have been at the forefront of mental health research. Leveraging our relationships with stakeholders and donors, we join the dots by connecting research answers expert knowledge, and the voices of lived experience to deliver solutions that impact and boost the health care system for patients and practitioners alike.

Benefits

• Hybrid work, 1-2 days per week in office (choose your days, consistent team collaboration days where possible)
• 35 hour work week, flexible hours agreements & 9-day fortnights
• Salary Packaging: $15,900.00 of your base salary tax free & up to $2650.00 meal & entertainment
• Family first, people first culture, we put our research into action at work to make sure we maintain mental health and wellbeing at work
• We are in the Innovate stage of our Reconciliation Action Plan (RAP), actively embedding reconciliation into our workplace culture.
• Pet friendly workplace
• Leave benefits including public holiday swap, gifted annual leave, and wellbeing leave
• Employee discounts and gym membership benefits

The Role and Responsibilities

Reporting to the Community Fundraising Manager, this Community Fundraising Officer is responsible for providing administrative and event support to the Community Fundraising team while building high-quality relationships with supporters to achieve revenue goals. This is a customer service role, accountable for nurturing long-term relationships with new and existing community fundraisers to increase revenue, reduce supporter attrition and grow supporter loyalty. The Officer provides high levels of customer service, including inbound and outbound calling, complaint handling and timely, professional and empathetic responses. A key element is to inspire, empower and support community fundraisers to achieve their best fundraising results and maintain ongoing relationships with the Institute.

Duties & Responsibilities

• Assist in growing participation in community fundraising events, toward income growth across a variety of fundraising programs, events and activities.
• Work with the Community Fundraising Team to ensure high-quality service delivery, rapid response to enquiries and acknowledgement of fundraisers and their efforts.
• Support fundraisers with fulfilment of materials and collateral to assist fundraising activities.
• Assist Community Fundraising Manager and other team members to support signature events, VIP fundraisers and third-party events as needed.
• Provide ongoing follow-up with fundraisers before, during and after their activity and steward fundraisers toward repeat support.
• Undertake projects to support the Community Fundraising team, such as updates to collateral or materials, ordering and maintaining merchandise, and other activities as required.

Supporter Relationship Management

• Inspire supporters and maintain effective relationships across channels including telephone, email, online and in-person where required.
• Ensure excellence in customer service standards, responding in a timely, proactive and helpful manner.
• Undertake outbound calling for specific fundraising projects.
• Ensure all supporter enquiries are actioned and resolved appropriately.

CRM Database and Website

• Ensure accurate entry of fundraiser information and updating of records, including notes on conversations with fundraisers.
• Assist supporters with creating online fundraising pages via platforms such as Funraisin and Raisely.
• Source updated content for Community Fundraising pages and liaise with Supporter Engagement to keep pages current.

General

• Contribute to continuous improvement of processes to support community fundraising programs cost-effectively.
• Assist with coordination and attendance at Black Dog Institute events.
• Build knowledge of the non-profit sector, fundraising best practices, and BDI's research and programs.

Work, Health and Safety

• Report WHS hazards and significant issues to Head of People & Culture or delegate.
• Work safely, applying a duty of care.

Note: The list of responsibilities is not exhaustive; the Institute may change or request additional activities to meet operational needs.

Essential CriteriaSkills & Experience Required

• Up to two (2) years of experience in a similar fundraising or customer service role.
• Demonstrated superior customer service skills, high empathy, and ability to represent Black Dog Institute professionally at all times.
• Excellent interpersonal and relationship-building skills with diverse audiences.
• Excellent verbal and written communications skills.
• Proficiency with Microsoft Office, Excel and online fundraising platforms.
• Excellent database and data-entry skills, with experience in CRM databases, preferably Raiser's Edge.
• Strong time management, organisation and prioritisation of deadlines.
• Aptitude for creative thinking and flexibility in trying new approaches to solve problems.
• Ability to work well in a team and independently.

Desirable Criteria

• Relevant university degree or certification in marketing, business, communications or related discipline.
• Previous non-profit sector experience and understanding of charity fundraising.
• Experience in coordinating bespoke events.

EEO Statement

Black Dog Institute is committed to achieving a diverse and inclusive workforce that reflects our wider community. We ensure equal employment opportunity for all, regardless of age, appearance, career status, cultural background, disability, gender identity, lived experience, religion or sexual orientation.

How To Apply

To become a part of the Black Dog Institute team, follow the link to ELMO to apply and submit your most up-to-date resume. If you are shortlisted, we will call you to inform you of the outcome. Please do not respond to suspicious emails requesting ID or personal details. We are a 2022 Circle Back Initiative Employer and commit to respond to every applicant.

#J-18808-Ljbffr

---