Business Support Manager

Business Support Manager – Human Psychology, part of the APM Group. Are you a proactive and enthusiastic professional ready to take the next step in your career? Join Human Psychology, a respected and growing organisation in the wellbeing industry, as our new Office Manager. This is a fantastic opportunity to lead front-of-house operations, support internal teams and external clients, and represent a brand dedicated to helping people Think, Feel, and Perform better.

• Be Part of a High-Growth Practice: Join a dynamic, forward-thinking clinic with exciting opportunities for innovation and expansion. We're looking for someone ready to make a meaningful impact and help drive our continued growth.
• Supportive Community: Work within a vibrant, engaged team and connect with a local community that values wellbeing and care.
• Employee Benefits: Enjoy discounted health insurance and exclusive savings at major retailers.
• Career Development: Access a wide range of career pathways across the APM Group, a global, ASX-listed organisation.

As Business Support Manager, you will play a pivotal role in coordinating and leading key business functions that support both operational excellence and client satisfaction.

• Team Leadership & Coordination: Oversee the reception and client services team, ensuring a professional, welcoming environment and seamless daily operations.
• Customer Data & Reporting: Manage and maintain accurate customer records and reporting systems to support business insights and compliance.
• Client Experience: Serve as the first point of contact for clients and staff, fostering a positive and supportive atmosphere.
• Workflow & Resource Planning: Assist in managing workflow planning, resource allocation, and operational efficiency across the practice.
• Systems & IT Coordination: Support office management functions including IT coordination and systems administration.
• Patient Management: Greet and welcome patients, handle phone enquiries, schedule and confirm appointments, and manage customer accounts with precision and care.

• Previous experience as a Practice Manager in a healthcare setting (highly regarded).
• Leading and engaging teams, with a track record of building and managing professional relationships with employees.
• Experience with practice management software (advantageous).
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Outstanding attention to detail, time management, and organisational skills.
• Familiarity with Hi-Caps, EFTPOS, and Medicare billing (desirable).

Since 2007, Human Psychology has grown to become one of Adelaide's largest and most well-regarded providers of psychological services, EAPs and training and development solutions. We partner with client organisations across the spectrum of wellness services from reactive counselling and critical incident management through to delivering workshops and coaching.

Human Psychology is part of APM Group, a diverse team of over 16,000 people across 11 countries with a shared purpose – to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

When you join APM, there's an opportunity to grow your career in Health and Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitals and Health Care