Customer Solutions Engineer

2 days ago

Melbourne, Victoria, Australia Buscojobs Full time
ICT Customer Support Officer

Moorabbin, Victoria
Mansys Pty Ltd

Posted 4 days ago

Job Description

ICT Support Technician (Customer Support)
We are Mansys Pty Ltd, recruitment consultants. Our client, Prolim Technologies, based in Moorabbin (VIC), is actively seeking an ICT Support Technician (Customer Support) to join their team on a permanent full-time basis. Prolim Technologies in Australia delivers end-to-end Product Lifecycle Management (PLM) and engineering solutions, including CAD/CAM/CAE tools such as SolidEdge, NX, Teamcenter, Simcenter, and IoT platforms. As a Siemens Expert Partner, they provide consulting, implementation, training, customization, and support to enhance innovation, efficiency, and profitability for businesses across ANZ.

The role involves providing essential support, education, and guidance in deploying and maintaining clients' computer infrastructure. Responsibilities include diagnosing and resolving technical issues, supporting engineering and product development success.

Main Responsibilities:
  1. Responding to inquiries and troubleshooting PLM, CAM, and CAD software and hardware problems.
  2. Providing support for Siemens PLM solutions, ensuring timely issue resolution with minimal business disruption.
  3. Determining software and hardware requirements to provide effective solutions.
  4. Diagnosing and resolving system problems and user-reported issues related to software and workflows.
  5. Installing, downloading, and configuring PLM system infrastructure, including applications like Teamcenter.
  6. Developing user training sessions and creating technical documentation.
  7. Liaising with users and engineers to resolve complex issues, ensuring adherence to standards.
Must Have:
  • A Bachelor's degree in Mechanical Engineering, Information Technology, or a related field.
  • Demonstrated experience supporting PLM software, particularly Siemens Teamcenter.
Skills Required:
  • Expertise in PLM implementation and support.
  • Proficiency in CAD software, especially Solid Edge and NX, and Rhino.
  • Knowledge of PLM modules like Requirement Management, Change Management, BOM Management, and MCAD Integration.
  • Technical skills including TCL, VB.NET, HTML.

Successful candidates will earn an annual salary of $80,000 - $90,000 plus bonus and superannuation. Only shortlisted candidates will be contacted.

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