Solutions Engineer

4 weeks ago

Melbourne, Victoria, Australia Kanopi Full time

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Kanopi is a data-driven insurtech that pushes the boundaries of how insurance is delivered. Some of the world's largest insurers come to us for reliable, flexible technology to create cover that protects and adapts to customers' changing needs.

At Kanopi, we live by our values every day:

Human: We treat people like people - with empathy, curiosity, and respect - whether they're teammates, customers, partners, or end users.
Dependable: We make sure you can always count on us, and we rely on you to do the same.
Intentional: We act with purpose - making thoughtful decisions that stay true to our mission and lead to meaningful outcomes.
Driven: We care deeply about what we do - always pushing ourselves to grow, improve, and reach ambitious goals.
Impactful: We create positive change through everything we do - from the big picture to the small things that matter.

We're Kanopi. Welcome.

At Kanopi, we live by our values every day:

Human: We treat people like people - with empathy, curiosity, and respect - whether they're teammates, customers, partners, or end users.
Dependable: We make sure you can always count on us, and we rely on you to do the same.
Intentional: We act with purpose - making thoughtful decisions that stay true to our mission and lead to meaningful outcomes.
Driven: We care deeply about what we do - always pushing ourselves to grow, improve, and reach ambitious goals.
Impactful: We create positive change through everything we do - from the big picture to the small things that matter.

The role

We're looking for a Solutions Engineer who is as comfortable coding as they are working with customers. You'll bring strong problem-solving skills and enthusiasm for driving growth and shaping culture at Kanopi.

As a Solutions Engineer at Kanopi, you'll be hands-on in managing technical implementations. You will capture requirements, configure platforms, and build integrations while ensuring projects are delivered smoothly and successfully. You'll work directly with customers through onboarding and rollout, and collaborate closely with Sales, Product, and Engineering to deliver solutions that make a real impact. Reporting directly to the Head of Engineering, this role offers the opportunity to shape how we deliver for our customers and influence the evolution of our product.

What you get to do every day

Manage technical implementation and coordination of customer launches to ensure successful project delivery
Run client workshops to capture and validate requirements, and translate business logic into platform configuration
Build, test and deploy solutions using React, Typescript and Python, and integrate APIs (GraphQL and REST) with customer systems
Configure workflows, business rules and data models to tailor the platform for each customer
Collaborate with Product and Engineering on customer-driven enhancements and provide clear updates to stakeholders
Troubleshoot and resolve issues quickly to minimise disruption for customers

What you will bring to the role

Experience

3+ years of experience as a Solutions Engineer or similar.
Proven ability to deliver working solutions in production environments.
Experience delivering SaaS or configurable software to end clients.
Experience managing or coordinating customer-facing projects.
SaaS, B2B or insurtech background preferred.

Skills

Proficiency in Python and/or Typescript and React.
Technical foundation in coding, SQL and data modelling.
Ability to translate business logic into platform configuration.
Hands-on experience writing business requirements, process maps and technical specifications.
Strong organisational and project coordination skills with the ability to manage competing priorities.
Confident communicator with proven stakeholder management skills.
Familiarity with AWS, CI/CD pipelines and automated testing.
Ability to produce clear, maintainable technical documentation.

Knowledge

Proven ability to apply core software engineering concepts including data structures, testing and design patterns to solve complex implementation challenges.
Understanding of solution architecture principles (scalability, maintainability, security).
Awareness of regulatory/security challenges in finance or insurance (preferred)

Attitude

A customer-centric mindset with a passion for solving real-world problems.
Proactive and self-motivated, eager to take ownership of technical implementations and grow into broader responsibilities over time.
Collaborative team player with excellent communication skills.
Commitment to continuous learning and staying current with industry trends.
A mindset aligned with our Kanopi values: Human, Dependable, Intentional, Driven, and Impactful.

Don't stop reading yet

If you're excited about this role but aren't sure if you tick all our boxes, please send in your application anyway. We know from research that women and other people from underrepresented, minority, or marginalised backgrounds often only apply if they think they meet all the criteria, but please don't let that stop you from applying. We'd really love to hear from you and to see what unique skills and experience you'd bring to the role, even if it is not everything we have listed above.

Benefits

Things you might want to know about us:

We offer a warm and collaborative work culture with big time vision. Our aim is to create an environment in which everyone is included in decisions and opportunities, regardless of your role, age, or how long you've been with the company. Everyone's opinion is welcome, and we're firm believers in discussions and radical candor.
Equity package as a valued member of the company.
We trust our people. This means we focus on outcomes and provide a truly flexible workplace. So if you need some time to go to the gym during quiet times, want to break up your day to look after your kids, or feel like going for a walk around that 3pm slump, it's all fine. We have team members around the globe, so you may need to attend an early morning or early evening meeting occasionally.
You will work alongside an experienced team who will challenge you everyday (and expect you to challenge them back).
We're big fans of learning new things, which is why we give you the support and professional development to help you achieve your career goals, learn and grow. We offer time and support to take courses, read books, or attend events, and we have a career development framework in place.
We value flexible work and healthy boundaries. That's why we support the right to disconnect. While some after-hours availability may occasionally be required - for example, to respond to critical system issues, urgent client queries, or time-sensitive project needs - we aim to keep this to a minimum and always prioritise balance.
We offer a hybrid working model, with time split between remote work and regular days together in our CBD-based office. These in-person moments are a key part of how we stay connected, collaborate well and build a strong team.

Seniority level

Seniority levelMid-Senior level

Employment type

Employment typeFull-time

Job function

Job functionEngineering and Information Technology
IndustriesEmbedded Software Products

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