Technical Support Representative, In-Store

Overview

Technical Support Representative, In-Store role at DoorDash. The SevenRooms Technical Support Team is part of DoorDash's broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong—or when guidance is needed—there's always someone knowledgeable, strategic, and empathetic ready to help. Whether it's troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we're here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model.

About The Role

In this role, you'll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers' Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients.

You're Excited About This Opportunity Because You Will…

• Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.
• Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.
• Master the SevenRooms Platform. Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs.
• Document Resolutions. Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.
• Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.
• Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.

We're Excited About You Because…

• You're a strong communicator, both in writing and over the phone
• You bring a positive, collaborative attitude and thrive in team environments
• You're comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through
• You have a proven ability to build strong, trusted relationships with clients
• You deliver outstanding customer service, striking the right balance between empathy and effective solutions
• You're analytical and resourceful, with sharp problem-solving skills
• You have a technical mindset and an interest in hospitality tech
• You're familiar with tools like Zendesk, Jira, Salesforce, or similar platforms
• You have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality

Qualifications

• 1+ year of experience in a customer-facing support or strategic account role (B2B, SaaS, or hospitality)
• Strong communication skills (written and verbal)
• Ability to multitask in a fast-paced environment
• Technical mindset with interest in hospitality technology
• Familiarity with support tools such as Zendesk, Jira, Salesforce, or similar

About DoorDash and Diversity & Inclusion

DoorDash is a technology and logistics company focused on empowering local economies. We're committed to growing and empowering a more inclusive community within our company, industry, and cities. If you need accommodations, please inform your recruiting contact upon initial connection.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development

#J-18808-Ljbffr

---