Technical Support Representative

6 days ago

Melbourne, Victoria, Australia Starrez Full time

StarRez is the global leader in student housing and conference software with over 1,300 customers worldwide. We are expanding and seeking a motivated and customer oriented Technical Support Representative to join our Melbourne based Support team. We are searching for talented tech-loving team players who want to positively impact millions of residents' lives and help support our expansion in Australia. If you enjoy working with software, have a passion for technology, and love helping people solve problem we want to connect with you

StarRez offers a mission-driven culture, friendly workplace, competitive benefits package, professional development, great location in the Metro Denver area, potential for occasional travel, and the opportunity for growth.

**As a Technical Support Representative you will**:

- Remotely install and configure integration for a broad range of solutions
- Remotely perform software version updates
- Investigate and manipulate data as needed, to aid in troubleshooting and issue resolution
- Work on all customer enquiries in Zendesk, a best-of-breed ticket tracking system. Update Zendesk real-time and log time as work is carried out
- Track and advise on chargeable work being completed
- Troubleshoot high level technical issues across multiple systems, from inception to completion
- Document new procedures learned. Share knowledge with colleagues, make changes to existing procedures and documentation
- Follow escalation procedures, liaise effectively with other departments and keep management informed
- Proactively ask questions and seek assistance when needed, active communication with the team is essential
- **To be successful in this role you will have**:

- Must have sufficient technical knowledge in software, databases and operating systems to contribute and offer technology insight

Benefits of working at StarRez

StarRez is committed to keeping their employees engaged, challenged and rewarded

*
We offer our team members: *
- Flexible working arrangements
- World class open office spaces
- Stand up desks
- Regular team events
- Complimentary Team lunches
- Professional development opportunities

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