Technical Support Administrator

2 weeks ago

Melbourne, Victoria, Australia D1 Store Pty Ltd Full time

**About D1 Store**:
D1 Store is Australia's leading DJI-Authorised retail and support destination for all things DJI. With retail stores across the country and a dedicated technical support team, we pride ourselves on delivering expert advice, exceptional service, and a wide range of cutting-edge products to our customers, whether they're beginners or professionals.

**Job Overview**:
Join our dynamic Repair/RMA team as a full-time **Technical Support Administrator**, where you'll be responsible for managing RMA (Return Merchandise Authorisation) cases, data entry, customer service and support, problem solving, and general administrative duties. In this role, you'll assist with repair/warranty job creation, liaise with consumer and enterprise customers regarding their cases, coordinate the logistics of RMA cases, and communicate with the manufacturer to facilitate case submissions. You'll receive training in our in-house systems, SAP Business One, and customer service.

**Key Responsibilities**:

- Create and manage RMA jobs in the system, ensuring accuracy in data entry.
- Oversee the logistics and follow through on RMA cases from initiation to resolution.
- Communicate with the manufacturer to facilitate case submissions.
- Use our in-house system and SAP Business One for effective data management.
- Support the RMA team with daily administrative and technical tasks.
- Participate in technical training to learn how drones work - you'll even get the chance to fly them

**Skills & Qualifications**:

- Strong organisational skills and attention to detail.
- Excellent communication and customer service skills.
- Willingness to learn technical systems and processes.
- Previous experience in administration or customer support is an advantage, but not essential.

**Why Join Us?**
This is a fantastic opportunity to develop your administrative skills in a supportive, tech-driven environment. Work with cutting-edge drone technology, receive training in industry-leading systems, and join a friendly, tight-knit team. Enjoy employee benefits like discounts and the chance to learn about drones - maybe even fly one

**Job Types**: Full-time, Casual

Pay: Up to $35.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Brunswick VIC 3056: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your current citizenship or visa status, and how long does it remain valid?

(e.g., Australian Citizen, Permanent Resident, Visa Subclass 500 with 2 years remaining, or other applicable status)
- What is your Availability Per Week?

Work Authorisation:

- Australia (required)

Work Location: In person

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