Senior Manager, Operational Governance

1 week ago

Melbourne, Victoria, Australia Cbus Super Fund Full time

Join to apply for the Senior Manager, Operational Governance role at Cbus Super Fund

Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades, we've proudly supported those who help shape Australia, ensuring they can make the most of their retirement, regardless of industry. As an award-winning fund, we are recognized for the benefits provided to our members and our innovative investment approach, all while maintaining a member-first ethos as a proud Industry Fund.

About the role

We are seeking an experienced Senior Manager, Operational Governance to join our Operational Excellence team. This role will lead our operational governance function, working closely with Performance Management, Quality Assurance, and Service Support to drive operational risk management excellence. You will promote a culture of governance and performance, ensuring alignment with strategic objectives through effective risk management, compliance, and incident management frameworks. You will develop, govern, and implement frameworks across Member and Employer Services and our partners.

Key Responsibilities
  1. Lead the operational governance function to uphold high standards in risk governance and operational excellence, collaborating with Governance teams.
  2. Oversee incident management, Line 1 risk, and business rules compliance to safeguard operational integrity.
  3. Chair and lead key forums to address governance and compliance issues.
  4. Manage the incident management framework for member and employer experience, ensuring prompt and effective responses.
  5. Drive continuous improvement of the business rules framework and ensure compliance with obligations such as CPS230 and FAR.
  6. Collaborate effectively with all functions within the member and employer experience division.
Key Selection Criteria
  1. Demonstrated experience in risk management, mitigation, and controls, preferably within superannuation funds.
  2. Proven expertise in Line 1 risk management and incident resolution.
  3. Track record of enhancing risk and compliance frameworks and influencing organizational practices.
  4. Strong stakeholder management skills, with the ability to collaborate and influence at all levels.
  5. Ability to proactively engage, collaborate, and enable across all levels of the business.
  6. A strategic mindset and a strong commitment to governance and risk excellence.
We're keen to hear from you

If you meet the role's requirements, we encourage you to apply, even if you feel you don't meet all criteria. We are committed to accessibility and supporting your application. For assistance, contact our Talent Acquisition Team at Learn more about working with Cbus through videos on our website:

Applications close: 19 May 2025.

Note: All vacancies are managed internally. External agencies will only be engaged through our preferred partners.

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