Senior Case Worker

time left to apply End Date: September 22, 2025 (26 days left to apply)

job requisition id JR104814

• Permanent | Full Time
• Salary: $ 103K + Super + Salary Packaging
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all. Find out more about us and our purpose .

Be a Game-Changer Our Going Places Program is on the lookout for energetic and compassionate Senior Case Worker to assist individuals facing chronic homelessness or sleeping rough. Bring your Leadership expertise to support staff to effectively manage clients with multiple and complex needs and help guide people towards stable housing and a brighter future. Join us and turn your passion into impactful action

Going Places is a multidisciplinary street to home program which combines clinical health services with coordinated case management to support people sleeping rough in Cairns to move into stable, long-term and sustainable housing

Key responsibilities will be to:

• Provide support to Case Workers and mentors who provide intensive ongoing case
  management support to clients
• Review client's progression against support plans and provide support to Case Workers and mentors as required
• Actively advocate for clients with other services and government agencies
• Facilitate and contribute to the sharing of Knowledge and best practice idea with other
• services, agencies and community members
• Actively engage in encouraging and enhancing the team spirit and contribute to
  maintaining a supportive team environment
• Maintain program knowledge and a high level of expertise, ensure changes and
  developments in the community sector

Requirements for Success

• Ideally qualifications in Community Work, Social Work, Psychology or Behavioural Sciences.
• Demonstrated experience in a leadership capacity, working within the homelessness sector
• Demonstrated ability to provide specialised or complex therapeutic interventions and manage a caseload of complex clients
• The ability to assess risk and detect potential threats so as to resolve issues that may occur with challenging client behaviour.
• Strong organisational skills and the ability to manage time effectively
• A strong level of computer literacy including proficiency in Microsoft Office packages.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

• Rewarding work – every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay )
• Opportunity to purchase additional annual leave
• Extra leave including Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au

Click 'Apply' and send your application today

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you.

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive.

Since 1859, we've been standing alongside people in need across Australia, offering real hope that has lasting impact.

Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration.

We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services.

Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more.

Mission Australia believes a person's circumstances shouldn't define their future and that given the right support, everyone can reach their full potential.

That's why we stand together with Australians in need, until they can stand for themselves.