Senior Client Success Manager

5 days ago

Melbourne, Victoria, Australia Converge Full time
Fast growing organisation in an expanding industry Opportunity to partner with some of the State's most important government, health and education organisations Permanent role with an immediate start Convenient CBD locationUse your national B2 B customer and sales experienceConverge International is an industry leader in providing health and wellbeing and people risk management solutions.
We have assisted some of Australia's largest industry, government and corporate clients in supporting their people, building healthy workplaces and resolving their people issues.
We provide a range of Employee Assistance Programs, counselling, crisis response and consulting services.
We value a supportive and fun culture and use strong teamwork to ensure that the optimal delivery of both off-the-shelf and bespoke services.About The RoleIn this role you will build and manage the relationship, ensure retention, develop advocacy and optimise the commercial business between Converge and small to medium state and national business & enterprise customers (including SMB).
Along with identifying, winning and growing new key government, health and education customer opportunities.
You will be in a leading role contributing to B&E and Customer Relationships planning.These outcomes will be achieved through excellent operational management, strong relationships and engagement with the partner organisation, sharing of insights and opportunity identification within and across the entire Converge portfolio, solution selling techniques, internal collaboration, proposal development and follow up, strong negotiation skills and a consistent track record of delivery to (and above) expectations.As the Senior Client Success Manager, you will demonstrate very strong collaboration skills working closely with not only the national GH&E team, but also (as required) across all parts of the internal Converge organisation.Duties Include Build and manage the customer relationships to ensure retention, and optimise the commercial business between Converge and a large suite of medium sized - large businesses Proactive & positive leadership as member of B&E team Identify, win and grow new key B&E customer opportunities.
Cross business engagement and collaboration Ability to deliver growth, business planning, negotiation Engagement across all departments of the customer organisation (match Converge product / solution suite) Tactical customer planning (monthly/quarterly) Market analysis and opportunity identification Execution of periodic customer campaigns Customer retention planningAbout YouYou will be an accomplished senior

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