Senior Client Success Manager

Converge International is an industry leader in providing health and wellbeing and people risk management solutions. We have assisted some of Australia's largest industry, government and corporate clients in supporting their people, building healthy workplaces and resolving their people issues. We provide a range of Employee Assistance Programs, counselling, crisis response and consulting services.  We value a supportive and fun culture and use strong teamwork to ensure that the optimal delivery of both off-the-shelf and bespoke services. 

About the role

In this role you will build and manage the relationship, ensure retention, develop advocacy and optimise the commercial business between Converge and small to medium state and national business & enterprise customers (including SMB). Along with identifying, winning and growing new key government, health and education customer opportunities. You will be in a leading role contributing to B&E and Customer Relationships planning.

These outcomes will be achieved through excellent operational management, strong relationships and engagement with the partner organisation, sharing of insights and opportunity identification within and across the entire Converge portfolio, solution selling techniques, internal collaboration, proposal development and follow up, strong negotiation skills and a consistent track record of delivery to (and above) expectations.

As the Senior Client Success Manager, you will demonstrate very strong collaboration skills working closely with not only the national GH&E team, but also (as required) across all parts of the internal Converge organisation.

Duties include:

• Build and manage the customer relationships to ensure retention, and optimise the commercial business between Converge and a large suite of medium sized - large businesses

·      Proactive & positive leadership as member of B&E team

• Identify, win and grow new key B&E customer opportunities.
• Cross business engagement and collaboration

·      Ability to deliver growth, business planning, negotiation

·      Engagement across all departments of the customer organisation (match Converge product / solution suite)

·      Tactical customer planning (monthly/quarterly)

·      Market analysis and opportunity identification

·      Execution of periodic customer campaigns

·      Customer retention planning

About you

You will be an accomplished senior account/business management professional with a history of growing account relationships in a face-to-face sales environment. To be successful in this role, you will have these skills, attributes and experience:

·      Passionate about delivering an exceptional customer experience

·      Minimum 5 years' experience working with large local, state and national government organisations

·      Very strong national B2B customer and sales experience

·      Strong technical skills in delivering growth, business planning and problem solving

·      Demonstrated success of performance within high change environments

·      Expertise in operational excellence

·      Ability to deliver growth, strong negotiating and problem-solving skills

·      Willingness to partner with internal stakeholders to achieve strong organisational outcomes is a must

·      Experience in Allied Health or Human Resources would be highly regarded

This role involves travel to metropolitan and regional locations.

Working at Converge means joining a diverse, talented, and caring community where our people feel included, valued and connected. We hire for heart. We are passionate about transforming the wellbeing of people at work. It's at the core of all that we do.

Our commitment to you

·      
Competitive remuneration

·      
Volunteer leave

·      
Paid parental leave

·      
Purchasing of additional leave

·      
Flexible working arrangements

·      
Flexible, diverse and challenging work

·      
Access to training and professional development

·      
Career development through internal mobility

·      
Lifestyle discounts – Discounted movie tickets, retail discounts and much more

If you are customer focused in all you do and would like to join an energetic team, please click the Apply Now button.

Converge is committed to an inclusive culture where everyone is treated with respect and supported to thrive in the workplace. We encourage and support applications from people of all levels of experiences and abilities, ages, diverse backgrounds and cultures, including First Nations people and the LGBTQIA+ community.