Solution Delivery Lead

At RACQ, we're good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.
About the role We are seeking a Delivery Lead to establish and guide a small team dedicated to ensuring personal information retention practices meet legal, regulatory, and business requirements.
This role offers the chance to work across the organisation, engaging with both technical and senior business stakeholders.
Leading a team of 4 staff to identify, document, and validate maximum retention timeframes for business information assets containing personal information.
Assigning, tracking, and managing day-to-day team activities to ensure outcomes are delivered on time.
Consulting and negotiating with technical, compliance, and governance teams to implement required solutions.
Engaging with business units and senior managers to agree on maximum retention requirements for personal information.
Overseeing the design and implementation of controls, monitoring mechanisms, and governance processes to ensure ongoing compliance.
This will be a 21-month fixed-term contract.
About you You are an experienced delivery lead or project manager with strong stakeholder engagement skills and the ability to guide a team to achieve meaningful outcomes in privacy and data governance.
Demonstrated experience leading small teams and managing day-to-day delivery.
Skilled in workload allocation, setting clear priorities, and fostering accountability.
Strong stakeholder engagement and negotiation skills, including working with senior managers.
Solid understanding of privacy compliance requirements, particularly the Australian Privacy Principles.
Ability to translate business and regulatory requirements into practical system and process controls.
Ability to translate technical / compliance requirements into language that resonates with business leaders.
Experience identifying and mitigating risks and issues that may impact delivery.
Ability to manage interdependencies between business units, systems, and processes.
Excellent organisational skills, with the ability to track progress and report on outcomes.
Strong documentation, reporting, and governance skills to provide visibility of progress to senior management.
Why join RACQ?It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders.
We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.
By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon-neutral organisation by 2032.
We've invested in and partnered with sustainable companies, including the introduction of home solar and batteries, Green Home and Car Loans, and many other products and initiatives.
We'll continue to advocate for, research, and offer green solutions.
RACQ is committed to ensuring that every employee has access to flexibility in their role.
We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.
At RACQ, we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and members.
We aim for our teams to be a true reflection of our communities and are committed to inclusion, particularly for people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability-related barriers in securing employment.
Applicants from these and other diverse backgrounds are encouraged to apply.
If you have any support or access requirements, please advise us at the time of applying.
What we offer you: Our employee benefits are designed to enrich your work life, your home, and the community you live in, including: Financial benefits and discounts on a range of banking, assistance, and insurance products Giving back to our communities with paid volunteer leave, payroll giving, and volunteering for community events such as Motor Fest.
A range of flexible working and leave options, including parental leave of 13 weeks for primary carers, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, and gender affirmation leave.
Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such as annual flu vaccinations, corporate health insurance, and a free, confidential Employee Assistance Program (EAP).
Invest in your development with in-house programs and access to an extensive digital learning platform.
You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits Ready to apply to do good stuff daily?Questions or require any adjustments? Please contact careers@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process Please Note: To objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualifications/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship, and driving history checks) as part of the application process.
Want to know exactly which background checks are needed for this role? Reach out to Human Resources at HR@racq.com.au.
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