Solution Delivery Lead

Overview

Solution Delivery Lead (Privacy Focus) role at RACQ.

We are seeking a Delivery Lead to establish and guide a small team dedicated to ensuring personal information retention practices meet legal, regulatory, and business requirements. This role offers the chance to work across the organisation, engaging with technical and senior business stakeholders.

Responsibilities

• Leading a team of 4 staff to identify, document, and validate maximum retention timeframes for business information assets containing personal information.
• Assigning, tracking, and managing day-to-day team activities to ensure outcomes are delivered on time.
• Consulting and negotiating with technical, compliance, and governance teams to implement required solutions.
• Engaging with business units and senior managers to agree on maximum retention requirements for personal information.
• Overseeing the design and implementation of controls, monitoring mechanisms, and governance processes to ensure ongoing compliance.
• This is a 21-month fixed-term contract.

About You

• Demonstrated experience leading small teams and managing day-to-day delivery.
• Skilled in workload allocation, setting clear priorities, and fostering accountability.
• Strong stakeholder engagement and negotiation skills, including working with senior managers.
• Solid understanding of privacy compliance requirements, particularly the Australian Privacy Principles.
• Ability to translate business and regulatory requirements into practical system and process controls.
• Ability to translate technical/compliance requirements into language that resonates with business leaders.
• Experience identifying and mitigating risks and issues that may impact delivery.
• Ability to manage interdependencies between business units, systems, and processes.
• Excellent organisational skills, with the ability to track progress and report on outcomes.
• Strong documentation, reporting, and governance skills to provide visibility of progress to senior management.

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you'll be part of sustainability initiatives, including a commitment to becoming carbon neutral by 2032. We've invested in and partnered with sustainable programs, including home solar and batteries, Green Home and Car Loans, and other green initiatives. We'll continue to advocate for, research, and offer green solutions.

RACQ is committed to flexibility in roles. We encourage candidates to discuss what flexibility means to you, and how we can help you find your balance.

RACQ is committed to building a diverse and inclusive workplace. We aim for our teams to reflect our communities and are committed to inclusion, particularly for Aboriginal and Torres Strait Islander heritage, and those who may experience barriers related to diversity or disability in securing employment. Applicants from diverse backgrounds are encouraged to apply. If you have any support or access requirements, please advise us at the time of applying.

What We Offer You

Our employee benefits are designed to enrich your work life, your home and the community you live in. Some of these include:

• Financial benefits and discounts on banking, assistance and insurance products
• Paid volunteer leave, payroll giving and volunteering for community events such as MotorFest
• Flexible working and leave options, including 13 weeks parental leave for primary carers, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, and gender-affirmation leave
• Wellbeing programs with discounts on health programs, annual flu vaccinations, corporate health insurance offers and access to confidential Employee Assistance Program (EAP)
• Development opportunities with in-house programs and access to a digital learning platform

Questions or adjustments

Questions or require any adjustments? Please contact careers@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process

Work Location

Eight Mile Plains

Seniority level

• Not Applicable

Employment type

• Contract

Job function

• Management and Manufacturing

Industries

• Insurance

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