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Senior Product/program Manager, Customer Experience, Apac Cx Pm Team
4 weeks ago
If you'd like to help us build the place to find and buy anything online, this is your chance to make history.This is a rare opportunity to join a fast-paced, start-up environment in one of the world's most pioneering companies.
Wearing multiple hats is a key part of our team ethos, and we welcome applications from candidates with the same mindset.Role location is based in Sydney, Australia.________________________________________________There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia.Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world.This position requires full-time in-office presence 5 days per week at our CBD location.Key job responsibilitiesTo excel in this role, you will:- Be passionate about customer experience, and delivering innovative enhancements on behalf of our customers- Be comfortable with ambiguity, and be willing to "roll up your sleeves" and operate with limited guidance- Have strong interpersonal skills, and the ability to influence local and remote teams, both tech and non-tech- Bring analytical horsepower, enhanced excel (and ideally SQL) skills, and a deep curiosity about how things work- Be commercially savvy and have excellent business judgement- Bring operational rigor, holding your program stakeholders accountable to the highest of standardsA day in the lifeYour day will be a blend of strategic thinking and hands-on problem-solving.
You'll collaborate with cross-functional teams, dive deep into customer insights, and craft product strategies that elevate the online shopping journey.
Expect to switch between big-picture planning and detailed execution, always with a focus on creating exceptional customer experiences.About the teamYour day will be a blend of strategic thinking and hands-on problem-solving.
You'll collaborate with cross-functional teams, dive deep into customer insights, and craft product strategies that elevate the online shopping journey.
Expect to switch between big-picture planning and detailed execution, always with a focus on creating exceptional customer experiences.- 5+ years of product or program management, product marketing, business development or technology experience- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Extremely strong written and verbal communication skills- High attention to detail- Proven ability to manage multiple, competing priorities simultaneously- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholders- SQL skills highly desirable- Ability to operate simultaneously and effectively in both tactical and strategic modes- P&L management and/or product development and GTM experienceAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
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