Senior Manager, Implementation Apac Sydney, Australia
7 days ago
It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers.
For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example.
With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.85 from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritise candidate safety.
Please be aware that all official communication will only be sent from@Rippling.com addresses.
About the role Implementation is an essential differentiator for Rippling.
The ideal candidate for this role is a seasoned operationally-minded leader with extensive experience building high performing teams and executing strategic initiatives aligned with key business goals.
As the leader of the APAC Implementation segment, you will manage, mentor, empower, and grow your team to meet and exceed key performance metrics in the areas of customer experience, time to value, product adoption, and team productivity.
You will also coordinate cross-functionally with our Sales, Product & Engineering and Customer Support teams to ensure a seamless customer onboarding experience.
You will report to the Sr.
Director of Implementation and work closely with our Sales, CX, and Product senior leadership teams.
What you will do Hire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and targets Successfully resolve customer escalations for maximum satisfaction and positive relationships Leverage a data-driven approach to building and optimizing processes that drive efficiency and an improved customer experience Execute quarterly plans aligned with business objectives Track, monitor & continuously improve performance on key metrics & KPIs Collaborate cross-functionally with Rippling Sales, Technical
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