Senior CX Consultant

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $90,000
Customer Experience Professional Role

This is a senior-level position within the Customer Experience Team, responsible for delivering seamless and impactful customer experiences through considered policy development and enhancement, product launches, automation, and strategic initiatives.

The successful candidate will be responsible for analysing customer data, surfacing meaningful insights, and designing experiments to enhance the end-to-end customer journey. They will also be required to present findings and strategic recommendations to senior stakeholders, supporting data-informed decision-making across the business.

Key Responsibilities:
  • Drive and manage CX programmes - oversee the planning, coordination, and execution of customer experience initiatives, ensuring programmes are delivered on time, aligned to objectives, and effectively communicated across teams.
  • Identify opportunities for improvement - collaborate with stakeholders to uncover and diagnose the root causes of challenges affecting customer experience.
  • Test and implement solutions - work cross-functionally to design, test, and implement scalable initiatives that enhance the customer experience.
  • Leverage data for insight - confidently query and interpret data at the appropriate level of detail, partnering with analytics experts across the organisation to drive evidence-based improvements.
  • Engage stakeholders effectively - act as a strong cross-functional partner by clearly articulating recommendations, trade-offs, and implications of customer experience initiatives.

Experience in consulting or in-house strategy/data & analytics is essential. Strong communication and stakeholder management skills, comfort with ambiguity, curiosity, growth mindset, and willingness to learn in a fast-paced environment are all highly desirable.

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