Customer Service Officer- Part Time

6 days ago

Sydney, New South Wales, Australia West HQ Full time
At Sydney Gymnastics & Aquatic Centre, we pride ourselves on delivering exceptional customer service.
We are seeking a friendly, motivated, and detail-oriented Customer Service Officer to join our team part-time.
If you have a passion for helping others and want to grow in a dynamic environment, this is the perfect opportunity for you.
The day-to-day: Provide prompt, professional, and courteous customer service Answer customer inquiries via phone, email, and in person Resolve customer complaints and issues efficiently and effectively Maintain accurate records of customer interactions and transactions Collaborate with team members to improve overall customer satisfaction Identify opportunities to upsell products and services Attend to Café orders Our perfect fit: Someone with high-level customer service and data entry experience, excellent presentation, and clear communication skills.
Ability to stay updated with current class schedules across Gymnastics and Aquatic programs, and provide information on our products and services to members.
Part-time availability on Tuesday, Thursday, and Friday from 4 pm to 9 pm, and Saturday from 1 pm to 5 pm (20 hours/week), with hours subject to change due to events and business needs.
What you will need to be considered: Exceptional customer service skills face-to-face, over the phone, and via email Knowledge of the sport and recreational industry is advantageous Experience working in a fast-paced environment Ability to multi-task accurately Reception/administration experience essential Food handling and café experience (desirable)Intermediate skills in Microsoft Office Suite Quick learner about our precinct and classes Full Australian work rights NSW Working with Children Check First Aid certification The PerksA complimentary meal in our fully catered staff room Free gym membership at ONE55 Health & Fitness Discounted stays at Novotel Sydney West HQMonthly onsite Club Plus Superannuation visit Employee Assistance Program with 6 free sessions annually Discounted corporate health fund Business-wide discounts Ongoing support and training Free parking If you are a bright and enthusiastic customer service professional, please apply nowApply Now
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