Customer Service Officer

4 weeks ago

Frankston, Australia Cleanaway Waste Management Full time
About Us Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy.

When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance.

We are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity We are seeking a dedicated Customer Service Officer to join our team in Dandenong South.

In this role, you'll play a pivotal role in coordinating hard waste collections and handling a high volume of customer interactions across various channels.

Key Responsibilities Manage high volumes of inbound calls, providing timely and professional assistance to customers.

Coordinate and schedule hard waste collection bookings efficiently.

Respond to customer enquiries received via email and the Cleanaway website, ensuring accurate and prompt resolutions.

Maintain and update customer records in our CRM system.

Collaborate with internal teams to ensure seamless service delivery.

About You Previous experience in a customer service role, preferably in a call centre environment.

Strong communication skills, both verbal and written.

Proficiency in using CRM systems and Microsoft Office Suite.

Ability to multitask and manage time effectively in a fast-paced setting.

A proactive approach to problem-solving and a commitment to customer satisfaction.

Why join Cleanaway? Attractive salary package Flexible working arrangements Career development opportunities Paid parental leave Great company benefits: Annual employee share plan offer, novated leasing through SG Fleet or Smart Group, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more Our Process Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples.

We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.

Applications close: 25 Jul 2025 AUS Eastern Standard Time Vacancy No521987 Work Type Fixed Term - Part Time Location: Dandenong South VIC Australia Categories Customer Service

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