Customer Service Officer

6 days ago

Frankston, Australia South East Water Corporation Full time

**Who are we?**:
We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

**The role**:
You will also work closely with the Trade Waste team, supporting them to deliver a strong and positive experience for our customers.

This is a part time position, working 7:30-4:00pm Monday, Tuesday and Wednesday.

**Who are you?**:
You will bring a passion for exceptional customer service with a desire to make a difference and any previous administration or call centre experience will support you in this role.

The ability to understand technical matters and learn new technical skills will help you hit the ground running, along with:

- Excellent written communications skills - to be able to write internal and external documents in a constructive and professional manner
- Strong negotiation and verbal communication skills
- Sound computer skills and ability to use customer related computer systems
- A demonstrated ability to adapt with flexible work arrangements, manage multiple tasks, prioritise effectively and manage stakeholder expectations with focus on achievement of timely and appropriate outputs.

**What's in it for you?**:

- A commitment to work-life balance with truly flexible working arrangements, including hybrid working and leave purchasing.
- 14 weeks paid parental leave for all parents and paid super on unpaid parental leave
- A range of benefits, including free on-site parking and cultural leave.
- A great culture working in collaborative teams with strong work ethics.
- Career focused learning and development opportunities.
- The opportunity to be part of an organisation committed to environmental initiatives.
- Enjoy modern office facilities with panoramic beachfront views.

**We're for everyone**:
We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it’s our people’s collective ambition, authenticity and differences that bring our culture to life.

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.

**Keen to make an impact?**:
This role pays at a Level 2 under South East Water Enterprise Bargaining Agreement.

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