Tenancy Management Officer

Anglicare Central Queensland Limited | Gladstone

Closing date: 10/09/2025

$43 p/h + superannuation + salary sacrifice
Part-time (38 hrs p/fortnight)

Fixed-term position

About the role:
At Anglicare Central Queensland, we believe that everyone deserves a safe and affordable home.
As a leading not-for-profit housing provider, we're passionate about building inclusive, thriving communities where people feel secure, supported, and empowered.
As a Tenancy Management Officer for a Community Housing Portfolio, you'll play a vital role in supporting residents to maintain safe, secure, and sustainable tenancies.
You'll work alongside tenants, support providers, and community partners to deliver respectful, person-centred housing services that create real and lasting impact.

What will a typical day look like?

Support residents throughout their housing journey with empathy and respect
Manage the end-to-end tenancy process – from allocations and inspections to documentation and exit planning
Work collaboratively with support providers to address complex needs and sustain tenancies
Monitor rent payments and manage arrears with fairness and consistency
Promote inclusive, safe, and welcoming housing environments
Build effective partnerships with external support agencies and safety networks
Contribute to continuous service improvement aligned with our strategic goals

Mandatory Requirements:

Real Estate Salesperson Certificate or Certificate IV in Community Services and relevant experience.

Who we are:
For almost 40 years, our truly local team of professionals have worked with people from a variety of backgrounds and beliefs to support them in living their best life.
Anglicare CQ is a not-for-profit, purpose-driven organisation – and we give effect to that purpose through our staff.
We endeavour to make the most ordinary things extraordinary – simply by doing them with the right people.
Anglicare CQ offers a diverse scope of interdependent and inter-related career paths which enables staff mobility and growth.
Careers with Anglicare CQ are from a wide range of disciplines including leadership, community services, child protection, housing, and support services.
We serve communities in and around Rockhampton, the Capricorn Coast, Gladstone, Biloela, Moura, Blackwater, Emerald, Barcaldine, and Longreach.
What you will bring to the role:

A passion and genuine desire to make a difference in the lives of Central Queenslanders.
Proven ability to build and maintain relationships with a variety of stakeholders.
The ability to identify and embed solutions.
Demonstrated experience working within a high-performance framework where you are accountable for KPIs on program delivery and outcomes, within a face-paced solutions focussed environment.
Effective time management and organisational skills.
A strong communicator, able to quickly build rapport and influence across a diverse range of people.

Other Requirements:

Full COVID-19 Vaccination
Ability to obtain a Blue Card (working with children check positive notice or exemption)
Ability to obtain a Yellow Card (disability services positive notice or exemption notice)

What are the benefits of working for Anglicare CQ?
We have a common purpose throughout our organisation to serve the people of Central Queensland, to help them live their best life.
Anglicare CQ offers the opportunity to engage in meaningful employment and be part of a holistic team that supports people in our local communities.

We offer attractive salary sacrifice to all part-time employees.
We offer the opportunity to work within an organisation committed to social change.
We have a supportive and pragmatic management team.
Professional development and study are encouraged and supported.
We offer a professional work environment filled with passionate, diverse and driven people.
We provide access to health and wellness programs for all staff.

How to apply
If you're driven by purpose and want your work to directly change lives for the better, please submit your resume and covering letter (no longer than 2 pages) addressing the selection criteria outlined in the position description.
Applications should be submitted by 8am, Wednesday 10 September 2025

Have questions? Call or email our Recruitment and Onboarding Officer - Mikiellie Newman to learn more:
recruitment@anglicarecq.org.au
(07) 4837 5393
Attachments:

Information Guide for Applicants.pdf
PD Tenancy Management Officer.pdf

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