Customer Success Manager

3 days ago

Sydney, New South Wales, Australia Tracksuit Full time
Overview Base pay range: A$110,000.00/yr - A$130,000.00/yr As a Brand Champion (our version of a Customer Success Manager), your number one priority is ensuring marketers are getting as much value as possible from the brand health data in their Tracksuit Dashboards.
Tracksuit will base actual pay on skills and experience—speak with your recruiter to learn more.
What you'll do Onboard & activate: Set clear success plans and help customers reach first value quickly Run rhythms: Lead Quarterly Check-Ins that link product usage to outcomes Protect & grow: Identify risk early, build save plans, own renewals, and drive expansion Turn insight into impact: Translate feedback into actionable signals for Product & Marketing Maintain organization: Keep health data, notes, and forecasts up to date Level up the journey: Champion playbooks and continuously improve the customer experience Build real relationships: Partner with CMOs, Heads of Marketing, founders and marketers with clear communication What you'll bring 2–4+ years in Customer Success /

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