Servicenow Technical Lead

2 weeks ago

Canberra, ACT, Australia Pinaka Full time
Senior Service Now Technical Analyst Australian citizenship required.
No PR or Work Visa holders.
Must be able to obtain Negative Vetting Level 1 clearance.
What to submit?A tailored resume in docx format (strictly 3 pages max)A one page (5000 character) summary response to the selection criteria below.
RFQ Details RFQ ID: LH-04112 Closing Date: Wednesday, 13 August 2025 11:59pm (Canberra time)Estimated Start Date: Tuesday, 02 September 2025 Initial Contract Duration: ASAP to 30 June 2026 Extension Term: Other Number of Extensions: Not specified Experience Level: EL1 equivalent Security Clearance: Must be able to obtain NV1 Location of Work: ACT, QLDWorking Arrangements: Hybrid Maximum Hours: 40 hours per week Client Details Agency: Australian Electoral Commission Job Details The AEC seeks a Senior Service Now Technical Analyst (Technical Lead) to deliver and support ICT projects/programs across Service Now environments.
The role will involve developing and maintaining Service Now platforms and solutions in line with Agile delivery methods.
Key Duties And Responsibilities Take ownership of Service Now solution design and development Lead development teams, set priorities, and drive high performance Develop and maintain user stories and delivery plans Perform Service Now coding in Java Script and configuration using Flow Designer, UI Builder, and Business Rules Design, develop, test, and implement integrations and enhancements Rapidly resolve issues in fielded and developing Service Now applications Recommend and implement new Service Now features and improvements Collaborate with vendors and business stakeholders to mitigate risks and remove blockers Operate within Agile teams and deliver to standards Selection Criteria Max 5000 characters total in one-page pitch (individual responses not required)Essential Criteria Proven ability to: Take ownership of solution design and development Lead a team delivering Agile-based development on time and on budget Act as the conduit between business and technical teams across SDLCDesign, develop and maintain custom Service Now apps and integrations Utilise Service Now functionality such as Flow Designer, Integration Hub, Service Portal widgets, and Configurable Workspaces Communicate complex technical concepts in plain English Manage quality delivery under time constraints and shifting priorities Use agile tooling such as Azure Dev Ops or Service Now agile module Desirable Criteria Tertiary qualifications or recognised certification in Information Management, Computer Science, or related field Industry recognised Service Now certifications (CAD, CIS-ITSM, CIS-CSM)Knowledge of IT frameworks (e.g.
ITIL)Experience delivering large-scale ICT programs in a Commonwealth Government context Familiarity with Service Now UI Builder, Configurable Workspaces, and frontend technologies (HTML/CSS, Java Script, Angular JS)
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