Director, Customer Success Management

3 weeks ago

Sydney, New South Wales, Australia Salesforce Full time
Overview Director, Customer Success Management role at Salesforce.
Led by focusing on Signature customers in Financial Services industries in Australia and New Zealand.
Responsible for running the Signature Success business, driving renewals and growth, and aligning with Renewals and Success Plan Sellers.
The ideal candidate has strong people management, enterprise customer success strategy experience, and the ability to engage Cx O-level stakeholders with market intelligence and customer feedback.
Responsibilities Lead a team of Customer Success Managers (CSMs), forecast growth, foster excellence, and build a high-performing culture.
Execute strategies for Signature Success Plan renewals and growth across the assigned portfolio.
Provide direct customer-facing presales support to top Signature Success prospects and formulate strategies to accelerate deal closure.
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