Customer Success Director

3 weeks ago

Sydney, New South Wales, Australia at Full time
Overview

At Clanwilliam ANZ, we empower healthcare providers to deliver exceptional care through innovative, reliable, and secure software solutions. With a strong presence across Australia and New Zealand, we support clients operating in diverse healthcare settings, from GP practices and specialist clinics to hospitals, laboratories, allied health, insurers, and community-based organisations. We are driven by purpose and grounded in care. We believe deeply in the work we do and in the impact we have. Our commitment to our customers, partners, communities, and each other is reflected in every interaction, every product, and every partnership.

We are currently looking for a Customer Success Director – ANZ to join our Sydney team. This full-time permanent leadership role will see you shaping and executing the Customer Success strategy across ANZ, leading high-performing teams, and ensuring our customers achieve outstanding value at every stage of their journey.

Responsibilities
  • Leading and inspiring multi-disciplinary Customer Success teams across ANZ
  • Developing and delivering the Customer Success strategy and roadmap
  • Driving sustainable revenue growth through retention, cross-sell, and upsell opportunities
  • Acting as the senior escalation point and ensuring exceptional service delivery
  • Overseeing operational excellence across Help Desks, Implementation, and PMO
  • Championing customer advocacy to inform product, service, and process improvements
  • Leading CRM strategy and implementation to strengthen data-driven decision making
  • Building leadership capability and promoting professional growth within your teams
Qualifications
  • You're a proven senior leader with deep experience in customer success, service delivery, or account management, ideally in SaaS or healthcare technology. You thrive on building strong relationships, leading through transformation, and delivering measurable impact for customers and the business.
  • Minimum 10 years' leadership experience in Customer Success, Service Delivery, or Account Management
  • Proven experience leading multi-disciplinary, geographically dispersed teams across ANZ or similar regions
  • Strong commercial acumen with a track record of driving retention, satisfaction, and revenue growth
  • Experience overseeing large-scale service delivery operations
  • Senior level leadership experience with strategy, budgeting, and growth accountability
  • Background in SaaS, healthcare technology, or complex B2B software environments
  • Exceptional communication, stakeholder management, and influencing skills
Desirable
  • Experience implementing or leading CRM transformation programmes
  • Bachelor's degree in Business, Sales, Management, or related field
What We Offer
  • A flexible, hybrid working environment
  • Competitive remuneration
  • A supportive and inclusive team culture
  • Paid Birthday Leave, Charity Days and Wellbeing Initiatives
  • The opportunity to make a meaningful impact in the healthcare technology space
How to Apply

If this opportunity sounds like the right fit for you, don't wait; we are reviewing applications and interviewing as they are received. Submit your CV along with a brief cover letter ASAP.

Additional Questions

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as a Customer Success Director?
  • Do you have experience managing teams remotely?

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