Customer Service Representative

What's the role?
Be part of a team of dedicated specialists who support News Corp Australia's subscriber customers for our digital and print products.
Work in the contact centre within our state of the art Adelaide HQ.
Be part of a team of dedicated specialists who support News Corp Australia's subscriber customers for our digital and print products.
What's the role?

Provide support over phone and webchat to our customers about their account and our products.
Display care and acknowledgement of customers thoughts and concerns making them feel heard and understood
Confidently and positively talk customers through what we can do for them
Give the customer product options and educate to enhance the value they get from us
Work efficiently through every interaction using Salesforce to accurately transact for the customer
Work towards KPIs and goals focusing on our Customer Advocacy program
The contact centre is open Mon-Fri 6.30am to 5.30pm with an earlier finish on the weekend.
Your hours will be rostered within these times.

Who are you?

A confident problem solver and communicator - both verbal and written
You take pride in facilitating an outstanding customer experience
Using new digital products and systems comes naturally to you
Calm in the face of change and pressure
Experience in a Customer Service, Sales or Retention environment preferred

News Benefits
News Benefits is our way of saying thank you to our people for their valued contribution to News, our audiences, clients and communities.
Thanking them for the great things they do daily, for the greater good of Australia.
Our benefits include:

Exclusively ours - Access to publications and products from across the News Corp family
Health & wellbeing - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices)
Time off - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.
Helping you grow - Development opportunities (including diversity and inclusion - focused education series) and recognition
Financial wellbeing - Support on making the most of your money
Perks & discounts - Exclusive offers across a range of products and services
Giving back - Make a difference to our communities.
Workplace Inclusion and facilities – Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents' rooms

Who are we?
News Corp Australia is the nation's most influential media organisation, operating more than 150 household-name brands across print, digital and multimedia.
We lead the way in travel, fashion, food, health, homes and lifestyle, and we are the largest publisher across print and digital, reaching more than 16 million Australians each month.
What's next?
Apply now or for more information on careers at News Corp Australia visit www.newscorpaustralia.com/careers
Our Commitment to Diversity, Equity and Inclusion We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve.
Our people make us unique and we all have a story.
We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply.
Inclusion is important to us and we want everyone at News to bring their whole-selves to work.
If you require any accommodations or adjustments throughout the recruitment process, or would like to outline which pronouns you prefer, please feel free to let us know.
If you require any accommodations or adjustments throughout the recruitment process, please feel free to let us know.
For more information regarding Diversity, Equity and Inclusion at News Corp Australia please visit www.newscorpaustralia.com/careers under the DEI section.

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