Admin Assistant

About Us
At Melbourne Hand Rehab, treating hands is our passion and we love what we do.
Our team have been taking care of Melbourne's hands for 30 years, and during that time we've helped thousands of people get back to doing what they love after a hand injury or condition.
We are proud to be part of the Healthia Group, a company that offers a supportive and cohesive workplace culture with integral educational and career growth opportunities.
If you are successful in this application, you will immediately be connected to a network of Allied Health Practitioners and Support Services in over 300 practices across Australia and New Zealand.
The Role
We are seeking an enthusiastic Admin Assistant to join our thriving clinic on a full-time basis.
You'll be working alongside a supportive team, enjoying variety in your day-to-day tasks and fostering strong ties with our community members as the friendly face of our clinic.
Your duties include but are not limited to:

Delivering a warm and welcoming experience to all patients, ensuring every visit is positive and memorable.
Managing bookings, cancellations, and follow-ups to maintain a seamless clinic flow.
Ascertain adequate knowledge and understanding of our clinic's practice management system to process all appointments and invoices.
Accurately handling patient records, communications and other essential administrative tasks.
Developing and maintaining strong and respectful relationships with our clinicians and other administrative staff to ensure the delivery of exceptional customer service standards.
Ensuring the Reception and waiting area is kept clean and tidy at all times.

What We're Looking For
The successful candidate will have/be:

Enthusiastic, reliable, dedicated, honest and proactive
Demonstrated professional attitude and presentation with excellent communication and interpersonal skills
Attention to detail
Excellent phone manner
Ability to work both independently and collaboratively in a harmonious team environment
Friendly, approachable, and committed to creating exceptional patient experiences
Comfortable using booking and scheduling software and basic computer systems
Patient booking software experience highly advantageous

What We Offer
At Melbourne Hand Rehab, you'll enjoy:

Structured induction and mentoring: To ensure you feel supported from day one.
Professional development opportunities: Regular in-practice education, group-wide networking, and access to Healthia's internal programs.
Career pathways: A formal development structure, including managerial and leadership mentoring.
Additional perks: Employee assistance programs, Healthia discounts, salary sacrificing, and referral bonuses.

Our Locations
Melbourne Hand Rehab has eleven locations: Melbourne, Richmond, Vic Gardens (post-op clinic only), Essendon North, Werribee, Hoppers Crossing, Mill Park, Bulleen (post-op), Ivanhoe, Moorabbin (post-op) and Boronia.
This role will be primarily based at our Caroline Springs clinic, however, you may be required to work at our other clinic locations from time to time.

How To Apply
If you would like to learn more about the opportunity, please email ********@melbournehand.com.au for a confidential discussion or to learn more about Melbourne Hand Rehab, please visit www.melbournehand.com.au
Ready to take the next step in your career? Become part of the hand therapy team at Melbourne Hand Rehab, Caroline Springs and enjoy the rewards of a happy workplace and a satisfying career.
Click APPLY NOW

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